Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharon Chacon Cortez

Puerto Vallarta,JAL

Summary

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Overview

6
6
years of professional experience

Work History

Reservation Agent

Hyatt Ziva
06.2025 - Current
  • Assisted customers in booking reservations.
  • Managed and updated reservation systems to ensure accurate availability information.
  • Provided support in resolving customer inquiries regarding bookings and policies.


Reservation Agent

Secrets and Dreams Vallarta Bay.
02.2024 - 01.2025
  • Provided customers with information about availability and pricing..
  • Reduced booking errors by introducing double-check system before finalizing reservations.
  • Managed and updated reservation systems to ensure accurate availability information.
  • Provided support in resolving customer inquiries regarding bookings and policies.
  • Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.

Receptionist

Secrets and Dreams Vallarta Bay.
05.2023 - 01.2024
  • Managed front desk operations, ensuring smooth visitor check-in.
  • Provided exceptional customer service, addressing inquiries and resolving issues with professionalism.
  • Maintained accurate filing system for client records, enhancing retrieval speed and organization.
  • Coordinated office supplies inventory, facilitating timely restocking and reducing downtime.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Concierge

Vidanta
07.2022 - 04.2023
  • Provided exceptional guest service by promptly addressing inquiries and resolving issues.
  • Coordinated reservations and managed booking systems.
  • Implemented check-in and check-out procedures to streamline operations and improve efficiency.
  • Assisted guests with personalized recommendations for local attractions, dining, and entertainment options.
  • Maintained up-to-date knowledge of hotel amenities and services to enhance guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Scheduled and confirmed restaurant reservations for guests.

Receptionist

Marival Armony
03.2020 - 04.2022
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained accurate filing system for client records, enhancing retrieval speed and organization.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Reduced waiting times for visitors by implementing more efficient check-in and check-out process.

Education

High School Diploma -

CBTis
Puerto Vallarta, Jalisco, Mexico
06-2019

Skills

  • Customer service
  • Reservation software
  • Cash handling
  • Sales
  • Active listening
  • Team collaboration
  • Issue resolution
  • Multitasking

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Reservation Agent

Hyatt Ziva
06.2025 - Current

Reservation Agent

Secrets and Dreams Vallarta Bay.
02.2024 - 01.2025

Receptionist

Secrets and Dreams Vallarta Bay.
05.2023 - 01.2024

Concierge

Vidanta
07.2022 - 04.2023

Receptionist

Marival Armony
03.2020 - 04.2022

High School Diploma -

CBTis

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Sharon Chacon Cortez