Sharon Ortega Martinez
Bilingual Asistant
TLAXCALA
Summary
I am a versatile professional with expertise in appointment setting, bilingual interpretation, and bilingual financial services. With a strong focus on customer satisfaction and effective communication, I excel in facilitating seamless interactions between clients and businesses. My experience includes efficiently scheduling appointments for car dealerships, providing interpretation services to bridge language barriers, and delivering top-notch customer service in financial settings. Through my attention to detail, commitment to confidentiality, and proactive approach to problem-solving, I contribute to enhanced business success and customer loyalty across various industries.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Appointment Setter
Dealerfocus
06.2023 - Current
Specializing in booking appointments for numerous car dealerships across the United States. Leveraging finely tuned communication skills and industry expertise, I excel in scheduling appointments efficiently and effectively, ensuring optimal customer satisfaction. With a keen eye for detail and a commitment to providing exceptional service, I facilitate seamless interactions between clients and dealerships, contributing to enhanced business success and customer loyalty.
Bilingual Interpreter
Kelly Services
05.2023 - 06.2023
- Provided interpretation services in Spanish and English to facilitate communication between clients and individuals with language barriers.
- Translated documents, transcripts, and other materials to ensure accurate and effective communication.
- Maintained confidentiality and professionalism while handling sensitive and confidential information.
Bilingual Agent
Affirm
10.2022 - 05.2023
Addressed customer inquiries via phone, email, and live chat, ensuring prompt and courteous resolution. Provided clear product information, processed loan requests, and managed customer concerns effectively to maintain high satisfaction levels. Worked collaboratively with teams to streamline service procedures and enhance the overall borrower experience.
Skills
Bilingual Interpretation: Bridges language barriers with clear communication and linguistic proficiency
Bilingual Financial Services: Provides financial services, showcasing versatility and cultural competency
Adaptability: Quickly adapts to new environments and performs well under pressure
Organizational Skills: Manages calendars and appointments seamlessly, ensuring efficient workflow
Industry Knowledge: Grasps industry dynamics to match client requirements with appropriate solutions
Client Satisfaction Focus: Ensures top-notch service, prioritizing client comfort and satisfaction
Timeline
Appointment Setter
Dealerfocus
06.2023 - Current
Bilingual Interpreter
Kelly Services
05.2023 - 06.2023
Bilingual Agent
Affirm
10.2022 - 05.2023