Sharon Ortega Martinez

Specializing in booking appointments for numerous car dealerships across the United States. Leveraging finely tuned communication skills and industry expertise, I excel in scheduling appointments efficiently and effectively, ensuring optimal customer satisfaction. With a keen eye for detail and a commitment to providing exceptional service, I facilitate seamless interactions between clients and dealerships, contributing to enhanced business success and customer loyalty.

• Provided interpretation services in Spanish and English to facilitate communication between clients and individuals with language barriers.
• Translated documents, transcripts, and other materials to ensure accurate and effective communication.
• Maintained confidentiality and professionalism while handling sensitive and confidential information.

Addressed customer inquiries via phone, email, and live chat, ensuring prompt and courteous resolution. Provided clear product information, processed loan requests, and managed customer concerns effectively to maintain high satisfaction levels. Worked collaboratively with teams to streamline service procedures and enhance the overall borrower experience.