Sharon Janet Vega Crespo
Mazatlán,SIN
Summary
Proven leader in customer service excellence and department operations, with a track record of resolving complex issues and driving productivity at Alaska Airlines. Skilled in interpersonal communications and coordination, I excel in enhancing brand visibility and client satisfaction through strategic decision-making and personalized service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Alaska Airlines
07.2019 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Community Manager and Realtor
REMAX
08.2018 - 06.2020
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Community Manager
Grupo ArHe
07.2015 - 05.2016
- Professional practices related with my marketing degree.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Education
Bachelor of Marketing -
Universidad Autonoma De Sinaloa
Mazatlán05.2016
Skills
- Department operations
- Customer Complaint Resolution
- Interpersonal communications
- Customer service excellence
Certification
- GSC
- CRO
- Care
- BDO
Languages
English
Intermediate (B1)
French
Advanced (C1)
Timeline
Customer Service Lead
Alaska Airlines
07.2019 - Current
Community Manager and Realtor
REMAX
08.2018 - 06.2020
Community Manager
Grupo ArHe
07.2015 - 05.2016
Bachelor of Marketing -
Universidad Autonoma De Sinaloa
Similar Profiles
Pablo Enrique Medellin SuarezPablo Enrique Medellin Suarez
Line Maintenance Mechanic at Hawaiian Airlines/Alaska AirlinesLine Maintenance Mechanic at Hawaiian Airlines/Alaska Airlines
Madelyn CharlesworthMadelyn Charlesworth
Cargo Testing & Training Agent at Alaska AirlinesCargo Testing & Training Agent at Alaska Airlines
SHOCARRA MCKINNEYSHOCARRA MCKINNEY
ADMINISTRATIVE ASSISTANT at Alaska AirlinesADMINISTRATIVE ASSISTANT at Alaska Airlines