Sheccid Abigail Perez Mendez
El Paso
Summary
Creative customer service associate, adept at assessing and providing a personalized customer service experience to clients to ensure optimum satisfaction. Seeking to drive defined corporate goals in a position that allows for further career advancement and exposure.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
CRAR
Ciudad Juárez
09.2024 - 12.2024
- Welcoming clients the moment they arrive.
- Provide information about the company and services.
- Answering and directing phone calls.
- Scheduling appointments for staff or clients.
- Data entry, maintaining records and updating databases.
- Processing payments and issuing receipts.
- Ensuring that front desk is presentable by maintaining a clean environment.
- Security awareness by verifying ID’s.
- Working with Microsoft Office(Excel, Powerpoint, Word).
Machine Operator
Packaging, solutions and logistics
El Paso
04.2023 - 08.2024
- Operate the EFI Fiery digital front-end software to manage and optimize print jobs.
- Inspect printed output to ensure accuracy, color consistency, and quality.
- Coordinate with design, production, and finishing teams to prioritize print jobs and meet deadlines.
- Documenting print job specifications, including customer requirements, substrates used, and ink consumption.
- Logging production volumes, machine downtime, and job completion times for reporting and analysis.
- Keeping detailed records of routine and corrective maintenance performed on the printer.
- Reviewing and organizing incoming print orders to plan production schedules.
- Tracking ink, substrates, and other consumables to ensure sufficient stock levels.
- Preparing purchase orders or requisitions for replacement supplies or spare parts.
- Entering design file information, print settings, and color profiles into the printer’s software system.
- Documenting quality control checks and any issues encountered during production.
- Creating reports on rejected materials, print errors, or rework jobs.
Server
Rulis’ International Kitchen
El Paso
04.2021 - 03.2023
- Welcome customers warmly upon arrival and guide them to their seats.
- Deliver orders accurately and in a timely manner, as well as checking back in to ensure satisfaction.
- Present the bill promptly and process payments accurately (cash, credit card, or digital).
- Adhere to food safety and sanitation standards.
- Create a welcoming environment by maintaining a friendly and professional demeanor.
- Engage with customers, providing personalized service to make them feel valued.
- Provide personalized attention to enhance their experience.
Education
High School Diploma -
Colegio De Bachilleres Plantel #5
Ciudad Juárez, Chihuahua06-2019
Bachelor’s Degree - Educational Psychology
Universidad Autonome de Ciudad Juarez
Ciudad Juárez, ChihuahuaSkills
- Customer Service
- Software Proficiency
- Phone etiquette
- Meticulous and organized
- Multitasking and prioritization
- Organization skills
- Greeting and seating clients
- Documentation and reporting
- Verbal and written communication
- Front desk operations
- Customer and client relations
- Reception desk management
Additional Information
Flexible schedule availability, Driver’s license, Own vehicle, Valid passport
Completed courses
- Business and Tourism English
References
Available upon request.
Attributes
- Professional and self-motivated
- Honest and hardworking
- Ability to work under pressure
- Effective team player
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Front Desk Assistant
CRAR
09.2024 - 12.2024
Machine Operator
Packaging, solutions and logistics
04.2023 - 08.2024
Server
Rulis’ International Kitchen
04.2021 - 03.2023
High School Diploma -
Colegio De Bachilleres Plantel #5
Bachelor’s Degree - Educational Psychology
Universidad Autonome de Ciudad Juarez