Been successful
Sheila Abreu
Lic English Language
Quintanaa Roo
Summary
Im very communicative and ready to work as team im always willing with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. focused on delivering exceptional support for customer needs. I can manage concerns and resolves conflicts to maximize customer satisfaction ,Offer strong background in customer relations and communication. Im Highly communicative professional with experience at Concierge areaTeam player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
7th Grade English Teacher
Martin Klein Secundary School
Varadero
02.2016 - 01.2018
- Evaluated academic skills of each student through verbal assessments, graded assignments, and standardized tests.
- Kept classroom organized, clean and safe for students and visitors.
- Communicated with parents and guardians regarding student progress and behavioral issues.
- Promoted effective verbal and written communication through listening, speaking, reading, and writing practice
Spa Receptionist
Paradisus Varadero
Varadero
02.2018 - 01.2019
- Communicated with spa team members if clients canceled or changed appointment times.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Handled payments and processed credit card transactions.
- Assisted with marketing campaigns to promote spa services.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Escorted clients to spa areas, treatment rooms, and offices.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Receptionist Main Desk
Recepcionist
Varadero
01.2019 - 01.2021
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Telephone Operator
Telephone Assistence
Varadero
01.2021 - 01.2022
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Provided helpful, informative technical support to customers on product usage and installation.
Concierge Vacacional Club
Concierge
México
01.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled and confirmed restaurant reservations for guests.
Education
Delf A1 Delf A2 y Delf B1 - Languagues
Alianza Francesa
Habana, Cuba 05.2009 -
Recepcionist - Recepcion
Turism School
Varadero, Cuba 01.2012 -
Phone Courtesy - Recepcion
Hotel School
Varadero, Cuba 09.2012 -
Front Desk Receptionist - Recepcion
Hotel School
Varadero, Cuba 01.2012 -
Relationship And Custumer Loyalty - Public Relations
Hotel School
Matanzas, Cuba 01.2012 -
Lic English Languages - Languagues
Universidad Juan Marinello
Matanzas, Cuba 09.2007 -
Skills
Relationship skills
undefinedCertification
English Language
Interests
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.
Timeline
Concierge Vacacional Club
Concierge
01.2023 - Current
Telephone Operator
Telephone Assistence
01.2021 - 01.2022
Receptionist Main Desk
Recepcionist
01.2019 - 01.2021
Spa Receptionist
Paradisus Varadero
02.2018 - 01.2019
7th Grade English Teacher
Martin Klein Secundary School
02.2016 - 01.2018
Phone Courtesy - Recepcion
Hotel School
09.2012 -
Main desk recepcionist
09-2012
English Language
07-2012
Recepcionist - Recepcion
Turism School
01.2012 -
Front Desk Receptionist - Recepcion
Hotel School
01.2012 -
Relationship And Custumer Loyalty - Public Relations
Hotel School
01.2012 -
Public relationship and Loyalty guest
01-2012
Phone assistence
01-2012
Delf A1 Delf A2 y Delf B1 - Languagues
Alianza Francesa
05.2009 -
Lic English Languages - Languagues
Universidad Juan Marinello
09.2007 -
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