Shelsea Parra Vázquez
Inside Sales Agent
ZAPOPAN
Overview
12
12
years of professional experience
Work History
Inside Sales Agent Team Lead
Auxilium
04.2025 - Current
- Provided input during weekly team meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Conducted regular check-ins and 1:1 meetings with Auxilium team members to gather feedback, assess morale, and identify areas of support.
- Oversaw the onboarding process for new team members including shadowing, role-playing, and Q&A sessions.
- Ensured new hires are integrated smoothly into the team and equipped with the tools and knowledge needed to succeed.
Inside Sales Agent
Auxilium
11.2024 - 04.2025
- Supported fellow team members during peak times or absences, maintaining seamless operations within the department.
- Implemented creative sales strategies to overcome challenges in a competitive market and exceed revenue goals.
- Streamlined internal processes for improved efficiency, leading to a more organized work environment.
- Maintained detailed records of client interactions, ensuring relevant information was easily accessible for future reference.
- Provided exceptional customer service, resulting in numerous referrals from satisfied clients.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
Customer Operations Executive
Rapido Solutions Group
05.2022 - 11.2024
- As a dedicated logistics operative agent, my duties include data entry, scheduling and tracking orders for 5+ large customers, making sure to follow the requirements for perishables, food grade materials, and finished products, such as temperature logs and necessary equipment to hit "Must Arrive by" dates.
- Taylored service for each customer and line of service, ensuring over the top assistance and internal records and goals.
Customer Service Specialist
Alorica
02.2020 - 05.2022
- Expertly assisted and educated customers, resolved complex technical issues related to their Amazon equipment (Alexa, FireStick, Kindle) with precision and care.
- Managed account plans and subscriptions, specializing myself on Amazon Business accounts.
- Facilitated cancellations, refunds and replacements where needed, ensuring customer's satisfaction, while following policies and terms of use.
Senior Telephone Sales Executive
Avantive Solutions / ATEL
05.2019 - 01.2020
- Engaging Comcast clients, expertly informing them of the latest promotions, discounts, innovative services, and cutting-edge applications. Leveraging advanced persuasive communication skills, I consistently motivated clients to capitalize on exclusive offerings.
Graphic Designer
Michos Design
08.2013 - 05.2019
- As a front-desk specialist, I worked hand to hand with customers to translate their requirements onto visual media, utilizing digital and phisical tools.
- Managed and counted cash at the beggining and ending of my shift, easily handled and walked customers through store discounts and return transactions, while collecting payments from passing customers. Provided over the top customer service ensuring customers returned.
Education
High School Diploma -
High School No.- 18, University of Guadalajara
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Advanced English (10 years)
CRM Management
SOP creation and usage
Broadband Access, Phone Etiquette, Communication Skills
Time management and prioritization
Customer service and sales expertise
Office management
Organization Skills
Intermediate use of Word, Excel, Power Point and Outlook (8 years)
Intermediate use of Corel Draw and Photoshop
Timeline
Inside Sales Agent Team Lead
Auxilium
04.2025 - Current
Inside Sales Agent
Auxilium
11.2024 - 04.2025
Customer Operations Executive
Rapido Solutions Group
05.2022 - 11.2024
Customer Service Specialist
Alorica
02.2020 - 05.2022
Senior Telephone Sales Executive
Avantive Solutions / ATEL
05.2019 - 01.2020
Graphic Designer
Michos Design
08.2013 - 05.2019
High School Diploma -
High School No.- 18, University of Guadalajara
05.2001 -
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