Shoam Taitler

• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Spearheaded acquisition efforts by conducting due diligence research on potential targets.
• Reviewed organizational policies and procedures, recommending updates as necessary to maintain compliance with industry standards.

recommending updates as necessary to maintain compliance with industry standards.

• Mentored junior team members, instilling a culture of continuous learning and professional development among staff.
• Oversaw budgeting and financial management to ensure company profitability and growth.
• Championed process improvements initiatives that led to increased efficiency across departments.
• Developed and maintained relationships with customers and suppliers through account development.
• Established performance metrics for employees, driving excellence in job performance and accountability.
• Implemented strategic plans for the expansion of the company''s market share and customer base.

• Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
• Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
• Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
• Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
• Cultivated strong relationships with key clients, providing tailored technical support that addressed their unique business needs.
• Preformed intense Operations and projects under a tight deadlines and production environment

• As the lead technical support specialist in my organization, I manage critical IT assets including computers, IP phones, software applications, and printers, ensuring seamless functionality across office systems. My expertise spans Active Directory, Openvpn, DHCP, Wtware, Zendesk, Ossia VMS, VDI, Print Server, Hexnode MDM, Grandstream UCM, Cisco SW/RT, Cisco UCM, and Microsoft 365 products, providing high-level support and maintenance. I oversee the technical setup of new branches, transitioning them from groundwork to full operational status while focusing on system reliability and redundancy. Additionally, I handle and supervise networking contractors to ensure all installations align with our strategic IT goals. My role is pivotal in maintaining operational continuity and aligning technology resources with organizational objectives.

• I enlisted in the Israeli Air Force (IAF) and successfully completed the IAF Network Technician Course. Beginning as a VOIP and networking technician, I provided comprehensive support to the entire Israel Defense Forces (IDF) workforce through Cisco Unified Communications Manager (CUCM) and gained hands-on experience with Cisco products in the VOIP field. Progressing to a team leader role, I assumed responsibilities for critical communication and active networking equipment, including Cisco switches and routers, managing them even in challenging environments.
• My experience has equipped me with the ability to thrive under pressure and deliver results within tight deadlines. Recognized for my contributions, I earned a promotion to commander, where I led the entire IT and networking operations, overseeing day-to-day challenges and spearheading various projects.