Silvana Juarez Zepeda

• Delivered comprehensive software training sessions to hotel clients across the AMER region.

• Led high-quality onboarding via digital platforms, ensuring adoption and satisfaction.
• Troubleshoot product-related issues and provided tailored support to maximize client success.

• Supported the LATAM Director and Leadership team (TPSP - Service & Operations).

• Coordinated travel arrangements, managed budgets, processed expense reports, prepared reports and presentations.

• Managed confidential documents and streamlined onboarding for new hires.

• Organized cross-regional meetings and events across LATAM offices (Mexico City, Cancun and Sao Paulo).

• Resolved hotel partner inquiries through live chat and email.

• Provided assistance to hotel partners in resolving a wide range of issues related to: rates & inventory, booking information, connectivity issues, live site issues, promotions, finance requests, property settings and onboarding new properties.

• Property profile setup for new hotel partners, ensuring competitive rates and quality content for their success on Expedia websites.

• Assisted in configuring room types, rates and content for property profile.

• Conducted training sessions for hotel partners on using Expedia's extranet efficiently.

• Bulk onboarding for vacation rentals to expand property listings and enhance user experience.

• Delivered luxury retail experiences onboard cruise ships, consistently achieving sales targets.

• Managed daily operations, overseeing inventory, customer service and personnel management.

• Coordinated with suppliers to ensure timely receipt of goods and accurate processing of invoices.

• Assisted the General Manager in scheduling appointments and maintaining a smooth workflow.

Proudly Representing Mexico - Disney Springs

• Provided top-notch assistance to guests with various needs, including ticketing, dining reservations, and general information.

• Handled complaints and guest concerns with a focus on immediate service recovery to ensure guest satisfaction.

• Ensured prompt replenishment of buffet line station.

• Transported necessary stock to line.

• Deep cleaned area to uphold USPH rules and regulations.

• Assisted members with vacation planning, including reservations for spa services, golf round, tours, and activities.

• Provided personalized assistance to enhance guest experience.

• Managed reservations efficiently to ensure a seamless vacation.

Proudly representing Mexico - Epcot's World Showcase

• Food and Beverage hostess, in various roles such as cashier, bartender, hostess, runner and server.

• Provided exceptional service to guest from around the world.

• Hands-on in a variety of departments, such as: Human Resources, Housekeeping, Front Desk and Guest Relations.

• Actively participated in recruitment processes, developed training programs, and contributed to revenue audit procedures.

Trainee program at Hostal San Andres - Universidad de las Americas Puebla.

• Hands-on program rotating through various departments, such as: Front Desk, Housekeeping and Food and Beverage.