Silvia Andrade

Customer Service Representative (Seasonal Campaign)

• Provided email-based customer support during a high-demand season, ensuring timely and professional communication.

• Assisted customers with order tracking, follow-ups, and delivery inquiries to ensure a seamless shopping experience.

• Created and managed case files for processing refunds and merchandise exchanges, ensuring accuracy and adherence to company policies.

• Collaborated with internal teams to resolve customer concerns efficiently and maintain satisfaction.

• Maintained detailed records of customer interactions, contributing to data accuracy and process improvements.

Call Center Agent – All State Claims Department

• Handled inbound calls to assist customers in filing claims for damages, losses, or incidents such as auto accidents or property damage.

• Collected and documented detailed claim information, ensuring accuracy and completeness for efficient processing.

• Verified customer-provided information and requested additional documentation, such as photos or reports, to support claims.

• Provided clear explanations of policy terms and conditions, addressing customer inquiries regarding claim status, requirements, and timelines.

Intake Specialist – Drake Law Firm

• Managed client claims process.

• Accurately entered and maintained new client data in the firm’s system, ensuring the validity and completeness of all information.

• Acted as a point of contact for new clients, ensuring a smooth onboarding experience and collecting essential case details.

Software Manager Assistant

• Managed and tracked over 50 partner projects, ensuring timely delivery and objectives alignment; 38 of these projects were successfully approved and launched by partners.

• Coordinated strategic meetings with partners, tailoring agendas to their specific needs to enhance collaboration.

• Collaborated with the development team on updates and technical requests, ensuring efficient implementation and issue resolution.

• Supported the design team by creating mockups and internal-use materials, contributing to the development of effective visual tools.

• Created corporate presentations for meetings and proposals, improving the communication of key ideas and strategies to stakeholders.