Silvia Lopez Maya
Rosarito, Baja California
Summary
Dynamic property management professional skilled in tenant relations, lease negotiations, and property marketing. Committed to improving occupancy rates and ensuring compliance through effective communication and exceptional customer service.
Experienced property manager with a strong focus on tenant satisfaction, maintenance coordination, and financial reporting. Proven ability to enhance operational efficiency and foster positive tenant-landlord relationships.
Overview
22
22
years of professional experience
Work History
Property Manager & Office Administrator
MLS Baja Properties
Playas De Rosarito
04.2014 - 11.2023
- Managed day-to-day operations of multiple residential properties, ensuring tenant satisfaction and retention.
- Oversaw property maintenance and repairs, coordinating with vendors for timely service delivery.
- Developed and implemented marketing strategies to attract prospective tenants, increasing occupancy rates.
- Conducted regular property inspections to ensure compliance with safety regulations and standards.
- Facilitated lease negotiations and renewals, fostering positive relationships with tenants and landlords
- Book keeping for income & expense report
- Customer Service pro active skills
Administrative Assistant Manager
Baja123
Playas De Rosarito
06.2008 - 03.2014
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated schedules and meetings for executive team, optimizing time management and resource allocation.
- Trained and mentored junior administrative staff, fostering skill development and promoting teamwork.
- Attend daily emails for prospect leads
- Personal Assistant to top producer
Administrative Assistant to the Director
Las Rocas Resort & Spa
Playas De Rosarito
04.2002 - 10.2006
- Enhanced director''s productivity by managing team schedules, coordinating trainings, and assisting in payroll.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
Education
High School Diploma -
Xochicalco
TijuanaSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Rent collection
- Staff management
- Leasing and sales
- Administrative support
- Financial budgeting and reporting
- Maintenance coordination
- Property marketing and promotion
- Skilled multi-tasker
Timeline
Property Manager & Office Administrator
MLS Baja Properties
04.2014 - 11.2023
Administrative Assistant Manager
Baja123
06.2008 - 03.2014
Administrative Assistant to the Director
Las Rocas Resort & Spa
04.2002 - 10.2006
High School Diploma -
Xochicalco