Silvia Paulina Jaramillo Ramírez

I’m a bilingual (English/Spanish) administrative and operations specialist with 8+ years of experience supporting businesses in customer service, project coordination, data analysis, and CRM management. I’m known for my strong attention to detail, problem-solving skills, and organized communication that keeps teams aligned and tasks on track.

I’ve worked with CRMs like HubSpot, Go High Level, and Podio, and I regularly use project management tools such as ClickUp, Trello, and Asana to streamline workflows. I’m also skilled in automations using Zapier, Make, Slack integrations, and advanced Excel to improve efficiency and eliminate repetitive tasks.

Certified in Quality Process Analysis and Advanced Excel, I’m proactive, reliable, and focused on helping businesses operate smoothly with clarity and precision.

I’ve always been passionate about learning and exploring, which naturally led me to yoga, research, and traveling. Yoga for me isn’t just physical—it’s been a grounding practice that helps me stay present and manage life’s challenges with more balance and resilience. On the research side, I genuinely enjoy diving deep into topics, whether it’s for work, personal curiosity, or finding creative solutions to problems. I like connecting dots and uncovering insights that can actually make a difference. And traveling—whether it's to nearby towns or international destinations—has taught me adaptability, empathy, and how to navigate unfamiliar situations with curiosity instead of fear.