Silvia Alejandra Milonas Ortiz
Customer Service Representative International Member
Aguascalientes(AGS)
Summary
Proven track record in enhancing team performance and customer satisfaction at Atrium Management, showcasing exceptional problem-solving and customer service skills. Leveraged computer proficiency and collaborative efforts to exceed goals, mentor peers, and resolve complaints efficiently. Recognized for adaptability and fostering positive environments, significantly contributing to organizational success. Highly efficient ITM (Renewal Specialist) well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
Work History
ITM (Internation Team Member)
Atrium Management
02.2020 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Learned all required tasks quickly to maximize performance.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Spanish Teacher
Anchor Relocators
06.2018 - 02.2020
- Explained concepts and assignments in both native and non-native languages.
- Evaluated student performance using various assessment tools, providing constructive feedback, and working closely with struggling learners to improve outcomes.
- Improved student comprehension by utilizing creative teaching methods and incorporating visual aids.
- Served as mentor for new teachers, offering guidance on effective instructional strategies and classroom management techniques.
- Promoted positive classroom environment by fostering open communication between students and addressing any conflicts or concerns promptly.
- Conducted classes for adult immigrants desiring to learn foreign language.
- Elevated student proficiency levels by implementing individualized learning strategies tailored to each learner''s strengths and weaknesses.
- Created supportive learning environment for foreign students to nurture budding language development.
Titular Maestra De Inglés
Colegio Triana
08.2010 - 07.2017
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Associate of Arts - English Language Teaching
Tecnológico De Monterrey
Aguascalientes 05.2001 -
BBA - Accounting
Universidad Autónoma De Aguascalientes
Aguascalientes 05.2001 -
Skills
Customer Service
Teamwork and Collaboration
Complaint resolution
Cash Handling
Positive Attitude
Collaboration and Teamwork
Problem-Solving
Clear Communication
Decision-making capabilities
Computer Skills
Flexible Schedule
Timeline
ITM (Internation Team Member)
Atrium Management
02.2020 - Current
Spanish Teacher
Anchor Relocators
06.2018 - 02.2020
Titular Maestra De Inglés
Colegio Triana
08.2010 - 07.2017
Associate of Arts - English Language Teaching
Tecnológico De Monterrey
05.2001 -
BBA - Accounting
Universidad Autónoma De Aguascalientes
05.2001 -
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