Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Skiliar Walls

Phoenix

Summary

Dynamic Patient Access Representative with a proven track record at Aveanna Healthcare, excelling in HIPAA compliance and insurance verification. Adept at enhancing customer service through effective problem-solving and communication skills, consistently exceeding performance metrics while ensuring accurate patient records and seamless operations. Committed to quality care and continuous improvement in healthcare processes.

Overview

7
years of professional experience

Work History

Aveanna Healthcare

Patient Access Representative
03.2022 - 01.2025

Job overview

  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Maintained a high level of expertise in ICD-10-CM, CPT, HCPCS Level II coding systems through ongoing professional development activities.
  • Provided excellent customer service through active listening skills, understanding patient needs.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Increased accuracy of insurance coverage validation by utilizing available tools and resources to verify eligibility requirements quickly.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
  • Assisted management in developing new strategies to further improve the accuracy and efficiency of data entry processes, promoting continuous growth and evolution within the department.
  • Consistently met or exceeded performance metrics while maintaining a high level of accuracy in all work products.

RemX Specialty Staffing-Mckesson

Intake Agent
08.2021 - 02.2022

Job overview

  • Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Enhanced benefits investigation processes by streamlining workflows and improving communication between departments.
  • Managed a high volume of cases simultaneously, prioritizing tasks effectively to meet strict deadlines and maintain high-quality service standards.

Consumer Cellular

Customer Service Representative
11.2017 - 03.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Education

Southwest Leadership Academy
Phoenix Arizona

High School Diploma
05-2017

University Overview

  • 3.3 GPA

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Team leadership
  • Training coordination
  • Communication
  • Insurance verification expertise
  • Adaptable to change
  • Effective problem solving
  • Customer follow-up
  • Technical troubleshooting
  • Remote support
  • Active listening
  • Microsoft outlook
  • Account management
  • Desktop support
  • Windows 10
  • Microsoft Excel
  • Microsoft Word
  • Attention to detail
  • Time management
  • Customer Service-oriented
  • Problem-solving
  • Time Management

Timeline

Patient Access Representative
Aveanna Healthcare
03.2022 - 01.2025
Intake Agent
RemX Specialty Staffing-Mckesson
08.2021 - 02.2022
Customer Service Representative
Consumer Cellular
11.2017 - 03.2021
Southwest Leadership Academy
High School Diploma

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Skiliar Walls