Sky Yamilex Acevedo
Mission
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Teller
IBC
Mcallen
02.2023 - 11.2023
- Verified amounts and integrity of every check or funds transfer.
- Explained account information to customers in detail as needed.
- Reported any operational issues or system problems that occurred during shift promptly.
- Directed specific questions to appropriate branch personnel.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of bank records and client information.
- Prepared official checks for customer and internal bank needs.
- Explained the features of various banking products available to customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Answered customer inquiries regarding bank products and services.
- Transmitted orders to supply cash to meet daily needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Continuously updated knowledge about banking products, services, policies and regulations.
Virtual Customer Service Associate
PORCH.COM
Mcallen
02.2022 - 01.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Strengthened customer retention by offering discount options.
- Collaborated with cross-functional teams for problem resolution.
- Built strong relationships with customers by providing personalized assistance.
- Assisted customers with inquiries regarding product features and services.
- Demonstrated excellent communication skills while interacting with customers over the phone or online platforms.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Developed strategies to improve customer satisfaction ratings through process improvements.
- Updated databases with new and modified customer data.
- Resolved customer complaints in a timely manner.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Sales Associate
Cricket
Mcallen
01.2021 - 02.2022
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
Assistant Manager
Stripes
Hidalgo
01.2017 - 05.2020
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
High School Diploma -
Hidalgo Early College High School
Hidalgo Texas05-2014
Skills
- Asset Protection
- Account Updating
- Drawer Balancing
- Financial Advising
- Customer Relationship Building
- Cash Handling
- Regulatory Compliance
- Fraud Detection
- Exceptional Customer Service
- International Finance Knowledge
- Bilingual in Spanish
- Strong Work Ethic
- Spanish Speaking
- Financial Services
- Safe and Vault Operation
- Banking
- Excellent Communication Skills
- Rapid 10-Key Data Entry
- Cash Counting
- Friendly
- Approachable
- Fraud Identification
- Sales Expertise
- Currency and Coin Counter
- Inventory Management Background
Timeline
Teller
IBC
02.2023 - 11.2023
Virtual Customer Service Associate
PORCH.COM
02.2022 - 01.2023
Sales Associate
Cricket
01.2021 - 02.2022
Assistant Manager
Stripes
01.2017 - 05.2020
High School Diploma -
Hidalgo Early College High School
Similar Profiles
Luis MunozLuis Munoz
Laboratory tech at IBCLaboratory tech at IBC
Carlos Santiago Mendez GonzalezCarlos Santiago Mendez Gonzalez
Customer Service Agent at IBCCustomer Service Agent at IBC
Luis RodriguezLuis Rodriguez
CEO at IBC INNOVATION, BUSINESS & CONSULTINGCEO at IBC INNOVATION, BUSINESS & CONSULTING