Sofía Tourné Campero
CDMX
Summary
Highly organized and detail-oriented Executive Assistant with extensive experience supporting senior management and executives, open to be relocated.
Skilled in providing high-level administrative support, including managing calendars, coordinating travel arrangements, tracking expenses, and schedule coordination. Adept at handling confidential information with discretion and offering exceptional communication and multitasking abilities. Proven ability to prioritize tasks, manage multiple priorities, and work efficiently under pressure, all while maintaining a strong focus on organization and attention to detail.
Overview
8
8
years of professional experience
Work History
Asistente De Presidencia
CI Banco
10.2023 - Current
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Increased overall productivity by skillfully handling multiple tasks simultaneously while adhering to tight deadlines consistently.
- Proactively identified potential issues or obstacles before they escalated, allowing for timely resolution or mitigation strategies implementation.
- Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
- Assisted in the development of strategic initiatives, contributing to improved company performance and growth.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Volunteered to help with special projects of varying degrees of complexity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
Social Media Intern
Intrare
01.2024 - 06.2024
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Created engaging content to catch attention of potential customers.
- Researched relevant industry trends to develop engaging, topical social media content.
- Enhanced online presence with innovative marketing strategies tailored to specific target audiences.
Front Desk Receptionist
CI Banco
06.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process while delivering an outstanding first impression.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Managed and tracked office supplies, leading to more efficient inventory management.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Intern and Social Media Management
Fortunata
06.2021 - 06.2022
- Managed customer expectations and helped navigate sales processes.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
- Analyzed customer feedback and identified areas for improvement.
- Assisted team members in closing deals by providing additional support or information when needed.
- Increased sales leads by conducting thorough market research and identifying potential clients.
- Employed excellent communication skills to negotiate deals successfully with diverse clientele.
- Established trust with clients through consistent follow-up communications, fostering long-term relationships.
- Monitored competitor activities and pricing strategies to compare performance.
- Generated reports to track sales activity and performance.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- I designed and manufactured pop-up stands and accessories for events, enhancing the company's presence at exhibitions and trade fairs.
- Coordinated shipments through various courier services, ensuring timely delivery of products to clients.
- Managed the company’s social media accounts, creating weekly posts and analyzing user engagement to improve reach and visibility.
Sales Intern
Traveo
08.2017 - 12.2018
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Provided post-sales service and client follow-up.
- Prepared quotations for B2C packages and tailored offers based on client needs.
- Conducted lead prospecting through outbound calls and cold calling.
- Managed follow-up on incoming leads.
Education
Industrial Design -
Universidad Iberoamericana
CDMX06-2024
Skills
- Advanced multitasking
- Attention to detail
- Proactive problem-solving
- Sales strategies
- Exceptional organization
- Time management
- Office administration
- Calendar management
- Presentation development
- Oral and writing communication
- Work prioritization
- Skilled in Word, Excel, PP
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Social Media Intern
Intrare
01.2024 - 06.2024
Asistente De Presidencia
CI Banco
10.2023 - Current
Front Desk Receptionist
CI Banco
06.2022 - 10.2023
Sales Intern and Social Media Management
Fortunata
06.2021 - 06.2022
Sales Intern
Traveo
08.2017 - 12.2018
Industrial Design -
Universidad Iberoamericana
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