Sofía García
Logistics Lead
Monterrey
Summary
Experienced logistics professional with a strong track record in shipping coordination and transportation management, seeking new opportunities for growth and career advancement.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Lead
C H Robinson Managed Solutions
Monterrey
05.2024 - Current
- Responsible for the onboarding and qualification of new team members for the planning team.
- Analyze shipping data to identify trends and opportunities for improvement, driving continuous optimization efforts.
- Coordinate and plan small parcel, LTL and FTL orders shipping in the US, Canada and LATAM.
Logistics Representative
C H Robinson Managed Solutions
Monterrey
12.2022 - 04.2024
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction with timely deliveries and effective communication regarding shipment updates.
- Reduced order processing time by automating manual tasks and leveraging technology solutions.
Appointment Scheduler
C H Robinson Managed Solutions
Monterrey
11.2021 - 11.2022
- Enhanced customer satisfaction with timely and accurate appointment confirmations.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Handled complaints and questions, and re-directed calls to other team members.
Appointment Scheduler Intern
C H Robinson Managed Solutions
Monterrey
06.2021 - 11.2021
- Maintained customer relationships by ensuring appointments were scheduled for pick up and/or delivery utilizing various scheduling methods (phone call, e-mail, customer web site).
- Provided timely and professional written and verbal responses to customers' requests.
Education
Bachelor of Science - Global Business
UDEM
Monterrey, Mexico 08.2018 - 12.2022
Skills
Shipping coordination
Transportation management
Logistics planning
Route optimization
Performance metrics analysis
Teamwork and collaboration
Timeline
Logistics Lead
C H Robinson Managed Solutions
05.2024 - Current
Logistics Representative
C H Robinson Managed Solutions
12.2022 - 04.2024
Appointment Scheduler
C H Robinson Managed Solutions
11.2021 - 11.2022
Appointment Scheduler Intern
C H Robinson Managed Solutions
06.2021 - 11.2021
Bachelor of Science - Global Business
UDEM
08.2018 - 12.2022
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