SOHIT THUKRAL
Zirakpur
Summary
Seasoned sales professional with 18+ years' expertise in lead generation, new business development, account development and sales. Successful in connecting with prospective customers by phone, email, chat, in person, and through online platforms. Eager to utilize experience and skills the industry in and to strategically develop core business for the organization.
Overview
19
19
years of professional experience
Work History
Lead - Strategic Accounts
Intelliswift Software, Inc.
03.2022 - 11.2024
- Collaborating with the Inside sales team, marketing and other departments to generate leads and close sales
- Developing strategic relationships with existing customers by learning preferences and managing regular communications
- Using CRM software to maintain detailed contact logs and account records
- Attending meetings and sales events to learn the latest developments and brainstorm new sales strategies
- Met or exceeded sales targets and quotas to contribute to the company's overall sales goals and revenue
- Identifying new business opportunities through cold calling, networking, marketing and prospective database leads
- Performing effectively in the self-directed work environment, managing day-to-day operations and decisions
Assistant Manager
Beyond Codes Inc.
08.2020 - 10.2021
- Account Management
- Arrange business meetings with prospective clients
- Conducting research to identify new markets and customer needs
- Managing and retaining relationships with existing clients
Sr. Sales Manager
Newforce Global Services Pvt Ltd
11.2019 - 02.2020
- Developing marketing strategies to generate leads
- Built and strengthened successful relationships with external recruiters and agencies
- Preparing daily / weekly / monthly reports for clients and internal branch
- Responsible for top line growth and bottom line management for multiple clients based in UK and Europe
- Managing end to end communications with the contractors and clients for all the activities
- Handling day to day activities for a team of 6 people
- Delivering and completing work as per client's requirement in given timelines
Sr. Account Manager - Business Development
Incinque Business Solutions
10.2018 - 11.2019
- Extensive research on Target companies, Prospective Clients and Decision Makers
- Responsible to fix Conference Calls and In-Person meetings between Clients and Onsite Business Managers
- Keeping a record of Proposals and continuous tracking of Client calls and Follow-ups
- Reached out to potential customers via telephone, email and in-person inquiries
- Researched clients' business issues and goals to offer appropriate solutions
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads
- Brought in new accounts through successful networking strategies and promotional approaches
Sr. Lead Generation Executive
Beyond Codes Inc
04.2015 - 09.2018
- Communicating with CXO Level executives and fixing appointments
- Approaching decision makers and maintaining relationships for current and future business
- Ensure that sales pipeline remains full with qualified leads & prospects
- Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decision-makers
- Built prospect lists of potential new customers through research and identification of business opportunities
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Resolution Expert
Dell International
02.2013 - 10.2014
- Worked as a Resolution expert in US Phone support and Chat support queue for consumer segment
- Owning cases and following up through emails/chats and outbound calls with customer until resolution
- Helping customer know the delivery date, time and carrier through which the product is in-route and making valuable arrangements according to the requirements
- Helping customer by replacing the products or reverse erroneous fees if needed
- Making sure the customers issue is resolved and keeping a follow ups through email and chat
- Supported the team and handled escalations in the absence of the support function
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Converted unhappy customers to new Product in place of out-of-stock items
Sales Executive
IBM Daksh
01.2011 - 01.2013
- Worked as a travel agent with Make My Trip process for US Sales
- Handling phone queries and web leads for International Air packages
- Designing Itineraries on Amadeus based on the customer demands
- Updating CRM leads and maintaining the conversion for the CRM leads
- Maintaining and adherence to measurement of service quality for Phone or chat queries
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
Sales Executive
Universal Cyber Infoway Pvt Ltd
01.2006 - 01.2010
- Worked as a Sales executive in International Outbound Process
- Was part of several B2C and B2B tele sales campaigns in selling telecom / holiday / insurance products
- Developed understanding of 'how to sell', importance of customer service in sales and global cultures
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Sold Cell Phones, Dish TV, Homophone Services, Insurance and other various products to individuals within assigned territory using consultative selling techniques
Education
Diploma - Software Engineering
NIIT
Panchkula, HR01.2009
BA - Arts
Punjab University
01.2005
12th - Arts
D.A.V. Senior Secondary School
01.2003
10th -
Moti Ram Arya Modern Public School
01.2003
Skills
- Business Development and Planning
- Relationship Building
- Account Management & Growth
- Comprehensive Database Management
- Demand Generation
- Nurturing Pipeline and Existing Customers
Hobbies/Interests
- Traveling: Enthusiastic about exploring new destinations, experiencing diverse cultures, and discovering unique landscapes around the world.
- Photography: Passionate about capturing the beauty of nature, architecture, and candid moments, with a keen eye for detail and composition.
- Biking: Love long bike rides through various terrains, combining fitness with the thrill of adventure and exploration.
- Trekking: Enjoy challenging myself with hiking and trekking in the mountains.
- Cooking: Creative in the kitchen, experimenting with international cuisines and perfecting traditional recipes.
Timeline
Lead - Strategic Accounts
Intelliswift Software, Inc.
03.2022 - 11.2024
Assistant Manager
Beyond Codes Inc.
08.2020 - 10.2021
Sr. Sales Manager
Newforce Global Services Pvt Ltd
11.2019 - 02.2020
Sr. Account Manager - Business Development
Incinque Business Solutions
10.2018 - 11.2019
Sr. Lead Generation Executive
Beyond Codes Inc
04.2015 - 09.2018
Resolution Expert
Dell International
02.2013 - 10.2014
Sales Executive
IBM Daksh
01.2011 - 01.2013
Sales Executive
Universal Cyber Infoway Pvt Ltd
01.2006 - 01.2010
BA - Arts
Punjab University
12th - Arts
D.A.V. Senior Secondary School
10th -
Moti Ram Arya Modern Public School
Diploma - Software Engineering
NIIT
Similar Profiles
Bhavna SinghBhavna Singh
Data Analyst Associate at Intelliswift Software Pvt LtdData Analyst Associate at Intelliswift Software Pvt Ltd
Sophia KharatiSophia Kharati
Software Associate at Intelliswift Software India Pvt LtdSoftware Associate at Intelliswift Software India Pvt Ltd
Prakash PalaniswamyPrakash Palaniswamy
Head - Delivery Excellence and Talent Development at Intelliswift SoftwareHead - Delivery Excellence and Talent Development at Intelliswift Software
Gourav GoyalGourav Goyal
Sales Manager at ELVI BARDAHL INDIA PVT LTDSales Manager at ELVI BARDAHL INDIA PVT LTD
Akanksha SethiAkanksha Sethi
Cluster Manager at Universal Sompo General Insurance Co LtdCluster Manager at Universal Sompo General Insurance Co Ltd