Writing
Sol Fuentes
Santa Fe, New Mexico,New Mexico
Summary
Raised in a small town in Mexico by an American mother and a Mexican father, both artists, I developed a unique perspective on life that instilled in me a strong sense of loyalty, dedication, and adaptability. In this UNESCO World Heritage Site tourist town, I learned the importance of presenting myself well, which instilled in me strong diplomacy, kindness, and cultural awareness when interacting with diverse individuals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Restaurant Hostess
Salvajes Brasserie
San Miguel De Allende, Guanjuato
03.2024 - Current
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Assistant Manager
Boleto City
San Miguel De Allende, Guanajuato
06.2022 - Current
- Managed online ticket sales and administered the ticketing website to ensure a seamless purchasing experience.
- Assisted customers with ticket purchases in person, online, and over the phone, resolving issues and providing top-tier customer service.
- Handled difficult customer interactions with professionalism, ensuring satisfaction while maintaining company policies.
- Scanned and verified ticket QR codes at event entrances to ensure efficient guest entry.
- Supported event venues by aiding in ticketing operations, logistics, and customer inquiries.
- Traveled to various cities to expand ticketing operations, set up new sales locations, and train local teams.
- Consulted with new clients to tailor ticketing solutions to their specific event needs.
- Prepared and presented detailed accounting reports per event, ensuring accurate financial tracking and transparency.
Personal Assistant to Older Adult
Meredith Gatschet
San Miguel De Allende, Guanajuato
04.2016 - Current
- Provided daily companionship and emotional support, ensuring a comfortable and engaging environment.
- Assisted with cooking, cleaning, and grocery shopping to maintain a well-functioning household.
- Translated and accompanied her to bilingual errands, doctor visits, and important appointments.
- Drove her safely to medical and personal appointments, ensuring timely attendance and assistance.
- Nursed her back to health from a severe skin illness by managing medications, treatments, and overall well-being.
- Maintained and nurtured her garden, creating a relaxing and enjoyable outdoor space.
- Adapted to her evolving needs, providing personalized care and ensuring her comfort and safety.
Hostess/Waitress
Soltribe Cuisine
San Miguel De Allende, Guanajuato
01.2023 - 04.2023
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered customer questions about hours, seating, and menu information.
Barista and Cashier
Geek&Coffee
San Miguel De Allende, Guanajuato
02.2022 - 06.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
High School Diploma -
Victoria Robbins School
San Miguel De Allende, Guanajuato, Mexico 09.2021 - 06.2022
Skills
Greeting guests
Active learning
Reservation coordination
Guest relations
Bilingual
Customer service
Handling complaints
Team collaboration
Friendly and outgoing
Team player
Order taking
Interests
Apiculture
Painting
Timeline
Restaurant Hostess
Salvajes Brasserie
03.2024 - Current
Hostess/Waitress
Soltribe Cuisine
01.2023 - 04.2023
Assistant Manager
Boleto City
06.2022 - Current
Barista and Cashier
Geek&Coffee
02.2022 - 06.2022
High School Diploma -
Victoria Robbins School
09.2021 - 06.2022
Personal Assistant to Older Adult
Meredith Gatschet
04.2016 - Current
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