Solana Kenlan
Summary
Dynamic sales professional with a proven track record at Corazon Resort and Spa, excelling in relationship building and persuasive communication. Expert in sales strategy development and objection handling, I have successfully tailored vacation packages to client needs, fostering repeat business and mentoring peers in effective customer service practices.
Overview
23
23
years of professional experience
Work History
Sales Associate
Corazon Resort and Spa
02.2015 - Current
- Built relationships with customers to encourage repeat business
- Sell vacation packages to prospective customers
- Excellent communication and interpersonal skills
- Travel agent skills
- Develop tailored property lists to match client preferences and needs
- Mentored less-experienced coworkers in club industry sales techniques and customer service practices.
- Cultivated mutually beneficial client relationships and maintained communication via phone and email.
- Displayed high-level expertise with vacation and club sales techniques and industry regulations.
Chief Stewardess
Private Yachts
01.2002 - 01.2015
- Mentored junior crew members, fostering a positive work environment and promoting professional growth.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Ensured compliance with maritime regulations through diligent record-keeping and communication with relevant authorities.
- Conducted regular inspections of all areas onboard to maintain cleanliness standards at all times.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
Education
Bachelor of Arts - Psychology
Humboldt State University
California 06-2002
U.S. Coast Guard Captain's License - 100 Ton
USCG
San Diego, California02-2002
Skills
- Objection handling
- Sales strategy development
- Closing techniques
- Persuasive communication
- Contract preparation
- Follow-up strategies
- Teamwork
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication
- Relationship building
Timeline
Sales Associate
Corazon Resort and Spa
02.2015 - Current
Chief Stewardess
Private Yachts
01.2002 - 01.2015
Bachelor of Arts - Psychology
Humboldt State University
U.S. Coast Guard Captain's License - 100 Ton
USCG
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