Sonia Flores

Tasks:

Reduction of 50% of customer complaints.

• Develop inspection plans based on design specifications, ensuring all critical dimensions and performance criteria verified throughout the manufacturing process.
• Conduct root cause analysis on defects, driving corrective actions and process improvements across teams.
• Train and mentor junior engineers on quality control methodologies and tools, fostering skill development.
• Analyzed and interpreted customer requirements to develop engineering solutions.
• Collaborate with cross-functional teams to streamline production processes, reducing waste and improving efficiency.
• Analyze data trends in product performance, utilizing findings to inform strategic quality enhancement decisions.
• Spearhead continuous improvement projects that resulted in significant reductions in defect rates over time.
• Establish quality metrics and reporting systems to monitor compliance and support decision-making processes effectively.
• Improve customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Develop and update control plans and FMEA for products.
• Coordinate returns and sorting of suspicious/rejected material.
• Led quality assurance initiatives to enhance product reliability and customer satisfaction.

( Plastic injection molding / Automotive industry)

• Improvement on time response to Customer and action plans implementation and follow up.
• Reduction of 35% of customer rejections.

• (Plastic injection molding / Automotive industry)
• Improve customer relationship and quality performance

• (Electronic components- Automotive Industry)
• Successful launch of most important product from the region without any customer complaint during 2 years.

• Tasks: Documents control, coordination of quality system, response to non conformities resulting from internal, external or customer audits, leading of continuous improvement projects.

• Tasks: Help Desk, Crystal Reports, Database management, software programmer