Sonia Mejia Contreras
San ysidro CA
Summary
Dynamic sales professional with extensive experience at Wawa Inc., excelling in customer relationship management and cash handling. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and teamwork. Recognized for exceptional product knowledge and a flexible approach, consistently delivering outstanding service in fast-paced environments.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
22
22
years of professional experience
1994
1994
years of post-secondary education
Work History
Sales Associate
Wawa Inc
Orlando FL
02.2007 - 12.2014
- Assisted customers with product selection and inquiries in a fast-paced environment.
- Operated cash register, processed transactions, and managed customer payments efficiently.
- Maintained cleanliness and organization of store shelves and display areas regularly.
Key Holder
Lady Foot Locker
Orlando FL
06.1998 - 02.2004
- Opened and closed the store, managing daily operations and cash handling.
- Supervised team members, ensuring adherence to company policies and procedures.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Processed transactions efficiently, utilizing point-of-sale systems for smooth operations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Customer Service Collections Representative
Precision Response Corporation
Orlando FL
05.1993 - 01.1997
- Managed customer accounts to ensure timely collections and account accuracy.
- Communicated effectively with customers to resolve payment issues and disputes.
- Documented interactions in the customer relationship management system for record-keeping.
- Collaborated with team members to share best practices for improving collection efficiency.
- Assisted in developing strategies for enhancing customer satisfaction during collection calls.
- Educated customers about terms of contract to foster on-time payments.
Education
Computer Software - Naval Architecture
09.1985 - 06.1989
Skills
- Customer relationship management
- Product knowledge
- Point-of-sale operation
- Cash handling
- Problem solving
- Conflict resolution
- Flexible schedule
- Excellent people skills
- Teamwork and collaboration
- Display setup
Languages
Spanish
First Language
Timeline
Sales Associate - Wawa Inc
02.2007 - 12.2014
Key Holder - Lady Foot Locker
06.1998 - 02.2004
Customer Service Collections Representative - Precision Response Corporation
05.1993 - 01.1997
ABC Institute - Computer Software , Naval Architecture
09.1985 - 06.1989
Southwest High School - ,
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