Summary
Overview
Work History
Education
Personal Information
Timeline
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Diego Alberto Millan Vargas

Data Analyst
Querétaro

Summary

Certified cook with more than 8 years of experience in commercial kitchens, specializing in meat preparation, Italian cuisine, and bakery. Proven expertise in food safety (Mexico’s "H badge"), inventory control and team training. Adaptable to multicultural environments, with strong customer service skills. Looking to bring my culinary passion and compliance-focused approach to a cruise ship kitchen.

Overview

10
10
years of professional experience
2
2
Languages

Work History

DATA ANALYST

Concentrix
Mexico Qro
06.2023 - Current
  • Since June 2023, I have worked as a Data Analyst in a call center environment. My expertise focuses on key performance metrics, including call volume, Average Handle Time (AHT), After Contact Work (ACW), and Agent Adherence (ADH). My primary responsibility is to enhance customer service efficiency by ensuring optimal agent staffing levels. I analyze real-time and historical call data to predict high-volume periods, enabling the campaign to maintain service quality during peak demand.

CUSTOMER SERVICE AGENT

Teleperformance
Mexico Qro
08.2022 - 02.2023
  • Managed payment processing, refunds and billing discrepancies with strict attention to detail.

    Provided troubleshooting support for network connectivity, call quality and mobile service interruptions.

    Documented customer interactions accurately and conducted post-service follow-up to confirm resolution.

    Consistently maintained service standards in a fast-paced call centre environment.

Butcher

Fresko Comercial Mexicana
Mexico Qro
04.2020 - 03.2021
  • Carrying out precision cutting of beef, pork and poultry according to customer specifications.

    Prepared value-added products (ground meat, marinated cuts) and ensured compliance with FDA regulations.

    Managed inventory rotation and minimised waste through efficient use of carcasses.

    Maintained sanitation standards (HACCP protocols) for equipment and work areas.

    Advised more than 20 customers daily on optimal cuts and cooking techniques.

    Reducing product waste by 15% through strategic cutting and portion control.

LINE COOK (GRILL SPECIALIST)

Sonora Grill
Mexico Qro
12.2019 - 03.2020
  • LINE COOK (GRILL SPECIALIST)
    Sonora Grill - Querétaro, Qro. | Dec 2019 – Mar 2020

    Execute precision meat processing (sides of beef) for premium grill service while maintaining house standards.

    Prepared artisan salads and side dishes using farm fresh ingredients with attention to appearance and consistency.

    Enforced "Distintivo H" food safety protocols (Mexico’s highest hygiene certification) and passed all audits.

    Mastered complex recipe systems (main dishes + sub-recipes) to ensure 100% flavour consistency.

    Reduced food waste by 10% through FIFO rotation and accurate portioning during high service volumes.

    Successful working at hot line stations (grill/roast) during peak times (more than 200 covers), meeting ticket times of

Cashier

Bershka
Mexico Qro
01.2018 - 06.2019
  • Managed cash operations ($15K+ daily) with 99.9% drawer accuracy.

Artisan Baker

experiencia gourmet
Mexico Qro
12.2016 - 02.2017
  • Production of more than 200 breads/biscuits per day using modern proofing methods.

    Development of 3 seasonal bestsellers, which increased the bakery's turnover by 18 %.

    Compliance with "Distintivo H" in the handling of ingredients and the hygiene of equipment.

Italian Cook/Team Leader

Experiencia Gourmet AC
Mexico Qro
11.2015 - 09.2016
  • Ran the kitchen for more than 150 covers a day, specialising in handmade pasta.
  • Enforced "Distintivo H" food safety protocols (HACCP equivalent) and ensured that no violations occurred during inspections.
  • Artisan salads and side dishes made from high quality ingredients that are visually appealing and uniform.

Buffet Supervisor

sirloin stockade
Mexico Qro
04.2015 - 08.2015
  • Supervision of 3 buffet stations during peak time.
  • Standardized recipes for all stations to improve consistency
    Coordinate with pantries/sauce stations for seamless assembly of dishes in a high pressure environment.
  • Execute precision cuts to house specifications for premium grill service

Education

High School Diploma -

Desarrolló Educativo Querétaro
Querétaro, Qro
11.2019 - 02.2020

Personal Information

Willing To Relocate: cualquier parte

Timeline

DATA ANALYST

Concentrix
06.2023 - Current

CUSTOMER SERVICE AGENT

Teleperformance
08.2022 - 02.2023

Butcher

Fresko Comercial Mexicana
04.2020 - 03.2021

LINE COOK (GRILL SPECIALIST)

Sonora Grill
12.2019 - 03.2020

High School Diploma -

Desarrolló Educativo Querétaro
11.2019 - 02.2020

Cashier

Bershka
01.2018 - 06.2019

Artisan Baker

experiencia gourmet
12.2016 - 02.2017

Italian Cook/Team Leader

Experiencia Gourmet AC
11.2015 - 09.2016

Buffet Supervisor

sirloin stockade
04.2015 - 08.2015

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Diego Alberto Millan VargasData Analyst