Summary
Overview
Work History
Skills
Additionalinformation
Timeline
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Stephania Hernandez Lujano

Stephania Hernandez Lujano

Summary

Dedicada a ofrecer una asistencia excepcional a los miembros del equipo y a los clientes. Hábil en la coordinación de citas, la organización del correo, y la recopilación de mensajes para facilitar la comunicación de la oficina. Positivo y optimista con fuertes habilidades para construir relaciones.

Overview

12
12
years of professional experience

Work History

Recepcionista Auxiliar Administrativo

ALBERCA MUNICIPAL NAUCALPAN
02.2022 - 07.2024
  • Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
  • Contributed to team efficiency by providing administrative support to various departments when needed.
  • Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
  • Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
  • Increased productivity by accurately scheduling appointments and managing calendars for multiple staff members.

Recepcionista

VOLKSWAGEN
03.2021 - 02.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Reduced incoming call response time by implementing an effective call routing system.

Instructor De Natación

Acuática Nelson Vargas Interlomas
01.2013 - 04.2016
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.

Skills

  • Trabajo en equipo
  • Motivador
  • Control grupal
  • Facilidad de palabra
  • Responsable confiable
  • Innovador

Additionalinformation

Manejo de Word, Excel, Internet, Power point, Outlook, conmutador etc. en la que he realizado bases de datos, gráficos,  planes, etc

Timeline

Recepcionista Auxiliar Administrativo

ALBERCA MUNICIPAL NAUCALPAN
02.2022 - 07.2024

Recepcionista

VOLKSWAGEN
03.2021 - 02.2022

Instructor De Natación

Acuática Nelson Vargas Interlomas
01.2013 - 04.2016

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Stephania Hernandez Lujano