Stephanie Bautista Zarate
México
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call center position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Firstsource
Customer Service Represenative
11.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Bilingual Customer Service Representative
Concentrix
11.2022 - 09.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Customer Service Representative
Ttec
11.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teleperformance
Customer Service Represenative
10.2016 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Master of Science - Comunication Science
Universidad Tecnológica Latinoamericana
Canal De Miramontes No. 2053, 2do Piso, Col. Unida06.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Flexible and Adaptable
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Verbal Communication
- Problem Resolution
Timeline
Firstsource
Customer Service Represenative
11.2023 - 02.2024
Bilingual Customer Service Representative
Concentrix
11.2022 - 09.2023
Customer Service Representative
Ttec
11.2021 - 06.2022
Teleperformance
Customer Service Represenative
10.2016 - 12.2018
Master of Science - Comunication Science
Universidad Tecnológica Latinoamericana
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