Stephanie Bowman
SAAS Implementation Planner/Project Manager
Cedar Park
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Experienced with project management, resource allocation, and strategic planning. Utilizes analytical skills to develop and implement effective plans that meet organizational goals. Track record of enhancing operational efficiency through collaboration and problem-solving.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Team Software Implementation Planner/Scheduler
eMaint- A Fluke Company
04.2018 - Current
- Manage new client software implementations and ensure successful implementations by meeting timelines and controlling the scope of projects.
- The Planner must coordinate and prioritize projects, as well as assign project tasks, manage timelines, maintain project plans and communicate updates to clients, implementation specialists, sales, customer success managers, and senior management.
- The planner must also safeguard that the project is implemented within contractual obligations and regulatory requirements. Manage and oversee administrative functions including integration, data migrations, and corporate rollouts of SAAS products.
Bilingual Sr. Implementation Specialist
eMaint- A Fluke Company
03.2015 - 03.2018
- Guided new customers through eMaint’s onboarding process and provided CMMS strategies with the goal of getting customers up and running within a specific timeline.
- Evaluated customer business workflow processes and make Reliability/Best Practice recommendations.
- Coordinated and delivered product guidance and configuration sessions to customers.
- Contributed to the growth of the Implementation dept by translating product documentation.
Bilingual Customer Success Manager
eMaint- A Fluke Company
11.2014 - 02.2015
- Maintain customer relationship retention and optimization by making them as successful as possible in using our CMMS product.
- Actively manage my customer relationships as strategic portfolio assets.
- The emerging role of Customer Success Management is about a solution to the issues of technology customer portfolio development, retention and expansion. The long-range vision of Customer Success Management is an integration of technology, Marketing, Sales, Professional Services, Training and Support into a relationship product for the SaaS/Cloud era.
Bilingual Customer Support Specialist
eMaint- A Fluke Company
07.2014 - 01.2015
- Provide support for eMaint software applications to end users in a Microsoft and Web-based environment.
- Find and communicate accurate solutions to issues reported by users while using eMaint products through analytical talent and strong troubleshooting abilities.
- Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
- Contribute to growth of eMaint knowledge base by creating product documentation additions.
- Deliver web-based training courses on basic eMaint system functionality to end users.
- Actively participate in software product testing process to ensure new versions of software are ready to release.
Sales/Account Manager
JT Foxx/First Class Coaching
04.2012 - 06.2014
- Fulfilled products and services, acted as a liaison between accounting and clients, handled all customer service issues, confirmation of attendees to all events, reported data, in charge of sales of products and services for a business consulting company.
- Responsible for a sales quota mainly focused on up selling existing clients.
- Provided knowledgeable responses to telephone inquiries courteously and professionally, adhering to the Privacy Act as it relates to the confidentiality of information released.
Education
B.A. - International Business Admin, International Relations
Alliant International University
Mexico City, Mexico/San Diego, CAPMP Certification - Project Management
Project Management Institute
05.2001 -
Skills
- Bilingual: English & Spanish
- Windows Microsoft Office Suite
- Google Suite
- Direct Sales Account Development
- Project Management
- Salesforce
- Data management
- Contingency planning
- Risk mitigation
Timeline
Team Software Implementation Planner/Scheduler
eMaint- A Fluke Company
04.2018 - Current
Bilingual Sr. Implementation Specialist
eMaint- A Fluke Company
03.2015 - 03.2018
Bilingual Customer Success Manager
eMaint- A Fluke Company
11.2014 - 02.2015
Bilingual Customer Support Specialist
eMaint- A Fluke Company
07.2014 - 01.2015
Sales/Account Manager
JT Foxx/First Class Coaching
04.2012 - 06.2014
PMP Certification - Project Management
Project Management Institute
05.2001 -
B.A. - International Business Admin, International Relations
Alliant International University
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