Stephanie Hernandez
Morelia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
FAVC Client Relationship Coordinator
Grupo Posadas SA De CV
Morelia, Michoacán, Mexico
10.2017 - 01.2024
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed company schedule to coordinate calendar and arrange travel.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 45 employees.
- Coached employees through day-to-day work and complex problems.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated with human resources department to handle payroll and personnel databases.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
General Administrative Assistan
Zaragoza Tax Service
Oxnard, California
01.2022 - 12.2022
Sales and Promotions Executive
Grupo Posadas SA De CV
Morelia, Michoacán, Mexico
01.2016 - 10.2017
Vacation Counselor
Grupo Posadas SA De CV
Morelia, Michoacán, Mexico
05.2015 - 01.2016
International Wholesale Agent
Grupo Posadas SA De CV
Morelia, Michoacán, Mexico
04.2013 - 05.2015
Sales, Auditing & Customer Service
Globo Go
Morelia, Michoacán, Mexico
03.2011 - 04.2013
Sales & Customer Service Agent
Mexicana De Aviacion
Morelia, Michoacán, Mexico
01.2009 - 11.2010
Education
MBA - Business Administration
Universidad Interamericana Para El Desarrollo H.
Morelia, Michoacán, Mexico12.2016
BBA - Tourism Bussiness
Universidad Interamericana Para El Desarrollo H.
Morelia, Michoacán, Mexico09.2012
Skills
- Professional Networking
- Payroll Administration
- Employee Supervision
- Team Leadership
- Coaching and Mentoring
- Goal Setting
- Performance Management
- Operations Management
- Workflow Optimization
- Staff Management
- New Hire Orientation
- Meeting Coordination
- Business Development
- Phone and Email Etiquette
- Staff Supervision
- Staff Training
- Report Preparation
- Customer Service Management
- Staff Development and Training
- Performance Improvement
- Workflow Planning
- Database Administration
- Administrative Oversight
- Credit and collections
- Travel Coordination
- Administrative Management
- Schedule Management
- Negotiation
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
General Administrative Assistan
Zaragoza Tax Service
01.2022 - 12.2022
FAVC Client Relationship Coordinator
Grupo Posadas SA De CV
10.2017 - 01.2024
Sales and Promotions Executive
Grupo Posadas SA De CV
01.2016 - 10.2017
Vacation Counselor
Grupo Posadas SA De CV
05.2015 - 01.2016
International Wholesale Agent
Grupo Posadas SA De CV
04.2013 - 05.2015
Sales, Auditing & Customer Service
Globo Go
03.2011 - 04.2013
Sales & Customer Service Agent
Mexicana De Aviacion
01.2009 - 11.2010
MBA - Business Administration
Universidad Interamericana Para El Desarrollo H.
BBA - Tourism Bussiness
Universidad Interamericana Para El Desarrollo H.