Stephanie J Kimpson
O'Neill,OAX
Summary
Dynamic operational leader with extensive experience at Casey's General Stores Inc., excelling in staff management and customer service. Proven track record in training and mentoring teams, enhancing inventory control, and implementing process improvements that drive efficiency. Committed to fostering a positive work environment and achieving organizational goals through effective decision-making.
Overview
7
7
years of professional experience
Work History
Supervisor
Goodwill
09.2025 - 12.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Implemented process improvements to enhance workflow efficiency within the team.
- Resolved customer inquiries and concerns, promoting positive shopping experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Store Manager
Caseys General Stores Inc
12.2024 - 04.2025
- Managed daily store operations to ensure efficient service and customer satisfaction.
- Trained and supervised staff on best practices for inventory management and merchandising standards.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Monitored stock levels, placing orders to maintain optimal inventory for customer demands.
- Analyzed sales data to identify trends and adjust product assortments accordingly.
- Resolved customer inquiries promptly, enhancing overall shopping experience and loyalty.
- Developed team schedules to optimize labor costs while meeting operational needs.
- Ensured compliance with health and safety regulations within the store environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
Operational Manager
Loves Travel Stop
05.2019 - 12.2024
- Oversaw daily operations to ensure efficiency and customer satisfaction.
- Managed staff schedules and coordinated training for new employees.
- Implemented inventory control processes to minimize waste and reduce costs.
- Streamlined operational workflows, enhancing productivity across all departments.
- Developed and enforced safety protocols to promote a secure work environment.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Education
High School Diploma -
Atlantic High School
Atlantic, Iowa05-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Processes and procedures
Timeline
Supervisor
Goodwill
09.2025 - 12.2025
Store Manager
Caseys General Stores Inc
12.2024 - 04.2025
Operational Manager
Loves Travel Stop
05.2019 - 12.2024
High School Diploma -
Atlantic High School