Stephanie Solis
SAN DIEGO,MEX
Summary
Proven track record in enhancing workplace safety and efficiency, notably at QED Systems Inc., where I spearheaded the implementation of a comprehensive tool tracking system. Skilled in heavy lifting and team leadership, I excel in environments requiring attention to detail and problem-solving abilities. My proactive approach has consistently improved operational workflows and team collaboration.
Overview
5
5
years of professional experience
Work History
General Laborer, Tool Room Assistant
QED Systems Inc
05.2019 - 01.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Assisted in the assembly of temporary structures, such as barricades and fencing, to establish secure work zones for team members.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
Layoff
01.2020 - 08.2020
Service Representative
Spectrum
02.2020 - 07.2020
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Implemented new service strategies, effectively reducing the number of escalated complaints received by management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Utilized advanced diagnostic tools to quickly identify root causes of technical issues, enabling swift resolutions and minimizing potential impact on customers'' daily operations.
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
General Laborer
QED Systems Inc.
07.2020 - 11.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Mechanical Assembler 2
Serco North America
11.2020 - 03.2021
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Tested finished products for compliance with tolerances and overall quality.
- Worked with heavy machinery and various power tools when assembling parts.
- Supported colleagues in completing large-scale projects through collaboration, knowledge sharing, and effective teamwork practices.
- Streamlined repair processes by maintaining a well-organized inventory of parts and tools for efficient access during jobs.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Studied building schematics to determine location of wiring and equipment.
- Managed business report generation, recordkeeping and supply ordering.
General Laborer 3
QED Systems Inc
05.2021 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Collaborated with multidisciplinary teams to design and implement electrical systems for custom boat projects.
- Participated in ongoing professional development opportunities to stay current with the latest advancements in marine technology trends to better serve clients'' needs.
- Proven ability to learn quickly and adapt to new situations.
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Increased energy efficiency in buildings by effectively insulating pipes to reduce heat loss.
- Prevented damage to surrounding structures by carefully removing old insulation materials before installing new ones.
- Demonstrated versatility in pipe insulation projects, working with various materials such as fiberglass, foam, and rubber.
- Maximized productivity by maintaining an organized workspace, keeping tools easily accessible, and preparing materials before starting each task.
- Cut, formed and arranged insulation to promote efficiency of materials for each project.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Analyzed data to prepare reports and identify process improvements.
Education
High School Diploma -
Sweet Water High
National City California07.2011
Skills
- Heavy Lifting
- Problem-Solving
- General tool knowledge
- Safety Procedures
- Hand and power tools
- Team Collaboration
- Team Leadership
- Blueprint Reading
- Attention to Detail
- Safety awareness
- Willingness to learn
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
General Laborer 3
QED Systems Inc
05.2021 - Current
Mechanical Assembler 2
Serco North America
11.2020 - 03.2021
General Laborer
QED Systems Inc.
07.2020 - 11.2020
Service Representative
Spectrum
02.2020 - 07.2020
Layoff
01.2020 - 08.2020
General Laborer, Tool Room Assistant
QED Systems Inc
05.2019 - 01.2020
High School Diploma -
Sweet Water High
Similar Profiles
David HolcombDavid Holcomb
Ship Planner at QED Systems IncShip Planner at QED Systems Inc
Dalona GadsdenDalona Gadsden
Senior Logistics Analyst at QED Systems Inc.Senior Logistics Analyst at QED Systems Inc.
Wayne LaypoolWayne Laypool
Laborer at QED systemsLaborer at QED systems