Steve Betancur
Senior IT Project Manager
Simpsonville
Summary
Dynamic and results-driven IT Project Manager with a proven track record of delivering complex, large-scale IT projects on time, within budget, and exceeding stakeholder expectations. Proficient in employing project management methodologies, exceptional team leadership, risk management, and effective stakeholder engagement to drive successful project outcomes. Skilled in aligning IT initiatives with business objectives to drive digital transformation. A resourceful and strategic project manager, committed to elevating IT operations and fostering long-term company and client success.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
Work History
Experience , Senior Project Manager
CDW
03.2022 - 04.2023
- Led high-profile enterprise and mid-size client projects from inception to completion, skillfully managing project scope and change management procedures
- Collaborated closely with stakeholders to accommodate project expansions, budgets, and additional scope
- Utilized diverse project management tools including JIRA, Smartsheets, MS Project, and Salesforce PMO platforms, enhancing efficiency and providing insights into project delivery and status
- Successfully delivered 7 complex IT projects, including a large-scale migration to cloud, SaaS, and infrastructure, ensuring adherence to budget and timeline
- Implemented Agile, SAFE, and Waterfall project management methodologies, optimizing project efficiency and minimizing risks
- Directed cross-functional teams of up to 9 members, including software developers, cloud DevOps teams, and infrastructure experts
- Fostered strong stakeholder relationships, delivering regular project status updates and ensuring alignment with stakeholder expectations
- Developed and maintained accurate project budgets, effectively controlling project costs
- Skillfully managed project risks, conducting regular assessments and developing mitigation plans to reduce project vulnerabilities
- Established and upheld robust project governance, adhering to company policies and procedures
- Achieved significant cost savings through effective vendor management, contract negotiations, and resource utilization.
Senior Project Manager
Money Mart Financial Services
09.2021 - 02.2022
- Spearheaded new product work streams, including mobile app platform products and internationally accessible web-based loan products
- Managed day-to-day project tasks and RAID logs, creating and refining artifacts for various company projects
- Maintained PMO guidelines and project artifact folders for all projects, ensuring adherence to SLA and KPI metrics
- Collaborated with individual Development teams and management to gather project requirements, developing comprehensive plans
- Aligned resources and prioritized project phases for streamlined project execution
- Created project plans and established teams' communication channels to foster transparency and track progress
- Oversaw project budgets, approving expenses for project teams, development, and QA
- Maintained daily RAID logs to monitor and track issues and risks, ensuring shared awareness among all project members
- Developed communication plans for releases, collaborating with CAB to ensure completeness before deployment
- Served as servant leader and SCRUM master, facilitating agile development capacity planning and QA team stories and refinements
- Tracked and planned story and issue completion in Azure Dev Ops, ensuring project milestones were met.
Senior Project Manager
Highmark Blue Cross Blue Shield of Western
New York
02.2021 - 09.2021
- Managed IT infrastructure, software, and cloud projects from initiation to completion in healthcare and insurance domain
- Developed project charters, scopes, and plans in collaboration with stakeholders and PMO office
- Successfully implemented new systems for healthcare, government, and HMHS clients
- Monitored and reported metrics based on SOW and vendor contracts for infrastructure-related projects
- Ensured strict adherence to project timetables, actively managing team activities
- Created project tracking reports and dashboards using JIRA, ServiceNow, MS Project, and SharePoint
- Presented regular status reports to stakeholders, highlighting project progress and achievements
- Identified financial strengths and weaknesses through KPI reviews, proactively optimizing project outcomes
- Minimized expense overages and safeguarded ROI by diligently reducing expenses and increasing project productivity.
IT Project Manager
Franklin Templeton
10.2019 - 12.2020
- Managed projects in infrastructure DevOps and SDLC development for world's largest investment firms, ensuring adherence to project timelines and delivery deadlines
- Recruited and trained highly skilled project personnel to meet project demands effectively
- Responsible for project planning, tracking, and timely delivery, maintaining quality of service and SLA adherence
- Presented monthly, quarterly, and annual service reports to stakeholders, showcasing managed services and project deliverables
- Tracked KPIs and metrics to identify financial strengths and weaknesses, enabling strategic decision-making
- Managed implementation of new BI systems for investment firms, banks, and new clients
- Achieved remarkable 35% expense reduction by conducting cost-benefit analyses and increasing productivity throughout projects
- Created comprehensive project tracking dashboards using JIRA, ServiceNow, Office 365 suite, and SharePoint
- Monitored, audited, and reported metrics in alignment with SOW, SLA, and MSP contracts, ensuring infrastructure project success and team accountability.
IT Project Manager and Solutions Engineer
Ahold Delhaize
06.2018 - 10.2019
- Led IT projects on internal and retail-facing infrastructure design and implementation
- Prepared project deliverables in collaboration with project teams in AWS, Azure, MDM, and Office 365
- Supported server application, thin client, and end-client implementation projects
- Drafted device software requirements and managed software SDLC implementation projects
- Conducted weekly stand-up meetings to update project teams on milestones and process changes
- Demonstrated exceptional project design and resource management skills
- Managed MDM projects, configuring and managing Intune with Azure MDM solutions
- Executed AirWatch VMware deployments for MDM application testing, configuration, and policy creation
- Led efforts of architecture design and engineering solutions, ensuring success of IT projects.
IT Engineer, Project Manager
UniBank for Savings
06.2014 - 02.2018
- Months)
- Played a pivotal role in helping the company maintain IT compliance, efficiency, and profitability, ensuring the availability of IT systems, telecom, Microsoft services AD and group policy for staff use
- Created and defined project scope and SOW documents, facilitating effective decision-making with detailed reports on daily operations metrics and achieving KPIs
- Worked in close collaboration with executive management and clients to define program goals and ensure successful project planning, contract preparation, and key deliverables information
- Managed financial services core integration projects, jXchange synergy, and MDM database initiatives for streamlined operations
- Ensured policy compliance for infrastructure auditing, hardening, and configuration standards, mitigating potential risks
- Led Office 365 migration implementations and MDM AirWatch mobile device policy compliance deployments and configurations with Azure, Intune, and Office 365
- Supported AWS cloud migration projects, delivering efficient cloud services to the organization
- Administered VM hosts, Windows servers, and Telecommunications VOIP servers, optimizing system performance
- Demonstrated exceptional vendor management skills, effectively managing project budgets and resource allocation.
IT Engineer
FW Media
12.2013 - 06.2014
- Successfully executed project execution tasks and delivered projects within all budget constraints
- Gathered project requirement data for company infrastructure upgrades feasibility and promptly responded to project issues, administering infrastructure tasks
- Developed job costing methods, tracking project profitability, and forecasting cost-to-benefit for professional services segment
- Expertly handled upgrade projects and maintained Windows 2008 and 2012 servers, as well as Exchange servers for two main office buildings
- Managed administration of company VoIP and PBX telephone systems, ensuring seamless communication
- Oversaw SCCM, application package rollout, and updates with efficient patch management
- Administrated corporation's telecommunications contracts and agreements, ensuring uninterrupted services
- Monitored, managed, and maintained all IT equipment efficiently inventorying all equipment
- Setup exchange connectivity to cell phones and computers, skillfully administering exchange mailbox accounts.
- Oversaw development and maintenance of organization computer systems and intranet
IT Network Engineer
CVS Health
05.2013 - 11.2013
- Provided exceptional technical project support to CVS pharmacies, supporting over 7,500+ Cisco network devices in CVS store locations
- Supervised IT upgrade projects installations and network equipment, including Cisco and Citrix servers, and blade servers
- Troubleshooted, tested, and deployed network systems, ensuring optimal performance at all stores
- Successfully managed Cisco network rollout for over 5100 stores, driving enhanced connectivity and efficiency.
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked, and coordinated problem resolution and escalation processes
- Liaised with stakeholders to keep project goals and deadlines on target
Project IT Engineer
Prevail IT Worldwide Tech Services
03.2008 - 05.2013
- Provided expert system upgrade services for Dell computer systems, resolving connectivity issues, determining root causes, and delivering exceptional service as Dell certified systems integration expert
- Handled IT projects ticketing system for hardware change requests and upgrades, responding promptly to customer inquiries and effectively resolving information system failures
- Supported wide range of client incidents, including computer networks, home and business infrastructures, servers, and database systems
- Implemented infrastructure systems, including VOIP, Windows servers, database storage systems, NetApp, SANs, and graphic design computers and servers for various clients and government entities.
Education
Master Certified - Cloud Systems Engineering
University of Maryland
Maryland 01.2017 - 12.2017
Bachelor's - IT Management, Management Information Systems
Western Governors University
Utah, Salt Lake City 01.2012 - 05.2015
Associate's Degree - Banking, Corporate, Finance
Community College of Rhode Island
Rhode Island, Lincoln 01.2003 - 05.2006
Skills
Project DeliveryProject ManagementInfrastructure PlanningRisk ManagementStakeholder EngagementVendor ManagementCloud ComputingAgile MethodologiesBudget ManagementSLA AdherenceCommunication PlanningTeam LeadershipResource Allocation
SCRUM
SDLC
PMO
Project Scheduling
Cost Control
Capacity Planning
Kanban
JIRA, Azure Board, Rally, Confluence, Smartsheets
MS Office
MS Project or Smartsheets
Project Roadmaps
SOW reviews
Servicenow
Salesforce
Status Reporting
Stakeholder Management
Organization and Time Management
Confluence
Certification
SAN and NAS Storage System and Design Architecture - Udemy
Referrals
I was a former colleague of Steve Betancur and as his manager at CDW I recommend his hard work and dedication to his job. He has great interpersonal skills and pays attention to detail.
- Laura Gordon, PMO Lead Manager
I am honored to recommend Steve. I worked with Steve during his tenure with Unibank. He is very professional, knowledgeable, and a pleasure to work along with. He is an asset and he will be missed.
- John Gouley, VP Portfolio Mortage
I enjoyed my interaction with Steve Betancur while we were colleagues. He demonstrated that he took his responsibilities seriously; always responsive and knowledgeable.
- Patrcia Baker, Senior VPand Operations Admin
Timeline
Experience , Senior Project Manager
CDW
03.2022 - 04.2023
Senior Project Manager
Money Mart Financial Services
09.2021 - 02.2022
Senior Project Manager
Highmark Blue Cross Blue Shield of Western
02.2021 - 09.2021
IT Project Manager
Franklin Templeton
10.2019 - 12.2020
IT Project Manager and Solutions Engineer
Ahold Delhaize
06.2018 - 10.2019
Master Certified - Cloud Systems Engineering
University of Maryland
01.2017 - 12.2017
IT Engineer, Project Manager
UniBank for Savings
06.2014 - 02.2018
IT Engineer
FW Media
12.2013 - 06.2014
IT Network Engineer
CVS Health
05.2013 - 11.2013
Bachelor's - IT Management, Management Information Systems
Western Governors University
01.2012 - 05.2015
Project IT Engineer
Prevail IT Worldwide Tech Services
03.2008 - 05.2013
Associate's Degree - Banking, Corporate, Finance
Community College of Rhode Island
01.2003 - 05.2006