Steve Gomez
San Isidro
Summary
Dynamic Operations Manager with a proven track record at Chrysalis Roads Program, enhancing operational efficiency and employee performance. Excelled in problem-solving and team leadership, achieving significant improvements in productivity and customer satisfaction. Skilled in logistics management and interpersonal communication, adept at fostering a culture of accountability and continuous improvement. Worked with over 29 different Cal trans yards in 4 different counties. Accumulating 10 years experience with managing Cal trans and BCOE relations relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Chrysalis Roads Program
Los Angeles
11.2019 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Supervisor of Operations
Chrysalis Roads Progeam
Los Angeles
10.2016 - 11.2019
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Education
AA - Residential Carpentry / AA
Los Angeles Trade Technical College
Los Angeles 06.2010
Diploma - General Studies
Belmont High School
Los Angeles 06.2002
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Staff Training
- Project Management
- Policies and procedures implementation
- Staff Development
- Interpersonal Communication
- Health and safety compliance
- Process Improvements
- Organizational Management
- Quality Assurance Controls
- Onboarding and Orientation
- Logistics Management
Accomplishments
Recognition Letter from former Mayor Eric Garcetti for supporting and advocating for our re-entry community
Participated in expansion of Cal trans Crew with BCOE in Los Angeles, Orange County, Ventura and San Bernardino
S A Y YES ! Center for youth Development Mentor
Certification
-CA class C driver license.
-OSHA 10 Certified
-Pro Act De-escalation
-Cal Trans Back to work program quarterly safety trainer
-Hauling tool trailer driver trainer
-Highway Roads tool trainer
10 years in Highway maintaince
- S. A. Y Yes Center for youth Development Mentor
Languages
Spanish
Beginner (A1)
English
Advanced (C1)
Timeline
Operations Manager
Chrysalis Roads Program
11.2019 - 04.2023
Supervisor of Operations
Chrysalis Roads Progeam
10.2016 - 11.2019
AA - Residential Carpentry / AA
Los Angeles Trade Technical College
Diploma - General Studies
Belmont High School