Steven Toledo Hernandez

I completed my university-mandated community service at the Center for Control, Command, Communication, Computing, Coordination, and Intelligence of Sonora. I participated in a Human Resources project that involved filing documents for employees from across the state of Sonora.

My responsibilities included organizing employee personnel files and maintaining records of their employment benefits.

Beverage preparation and mixology, as well as serving and handling customer service via phone and messaging for orders. Inventory management and supplier liaison.
I have also been involved in digital marketing through the company's social media channels, managing advertising designs using Canva (flyers, promotional materials, ads, etc.).

• Collected customer payments and balanced receipts daily to maintain accurate totals.

• Supplier management and relations.
  Cashier duties.
  Customer service.
  Store cleaning and organization.
  Inventory control.
• Planned and executed new strategies to increase sales.
• Managed complaints with calm, clear communication and problem-solving.