Steven A. Franco
Hallandale Beach,CHH
Summary
Remote-ready Healthcare Administrator and Executive Operations professional with extensive experience supporting Medical Directors and C-suite leadership within mental health, hospital, and community health environments. Proven track record in healthcare operations, medical billing and revenue cycle management, provider credentialing, HR administration, and cross-functional coordination. Trusted partner to executive leadership with the ability to manage day-to-day operations, hiring and training, compliance, marketing initiatives, and digital assets including web and product design. Highly organized, bilingual (English/Spanish), and HIPAA-compliant, with strong remote workflow expertise and U.S. time-zone availability supporting distributed teams and growth-focused organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Brain X Dynamics
2024.08 - Current
- Serve as Administrator for a multidisciplinary mental health and lifestyle medicine practice led by a consultation-liaison psychiatrist with 20+ years of experience
- Oversee daily practice operations, ensuring efficient clinical, administrative, and financial workflows in a HIPAA-compliant environment
- Manage medical billing and coding, including claims submission, payment posting, denial management, and insurance follow-ups
- Coordinate provider credentialing and re-credentialing with commercial insurers, ensuring compliance and uninterrupted reimbursement
- Act as primary liaison between providers, insurance companies, and patients to resolve billing, eligibility, and authorization issues
- Maintain and audit patient records, documentation, and financial data to ensure regulatory and compliance standards are met
- Support practice growth through process optimization, administrative reporting, and workflow improvements
- Handle scheduling, patient intake coordination, and backend systems to support seamless patient care delivery
- Utilize healthcare software systems and administrative tools to manage operations remotely and efficiently
Office Administrator
Alive & Well Community Partners
2022.01 - 2024.10
- Served as primary Executive Assistant to the Medical Director, providing high-level administrative, operational, and strategic support
- Worked closely with the Chief Financial Officer (CFO) on financial coordination, reporting support, and operational planning
- Managed day-to-day business operations, ensuring continuity across clinical, administrative, and community programs
- Led hiring, onboarding, and staff training, supporting workforce growth and operational scalability
- Oversaw HR administration, including personnel records, internal policies, scheduling, and employee coordination
- Directed marketing initiatives, including brand development, digital marketing coordination, and outreach materials
- Designed and maintained the organization’s website, ensuring accurate content, usability, and brand consistency
- Contributed to product and service design, supporting program offerings, materials, and organizational initiatives
- Acted as central liaison between leadership, staff, vendors, and external partners
- Implemented process improvements to streamline workflows, enhance efficiency, and support organizational growth
- Utilized digital tools and remote systems to support secure, organized, and efficient operations
Unit Secretary
HCA Florida Aventura Hospital
2023.06 - 2024.03
- Served as Unit Secretary in a fast-paced hospital setting, providing administrative and clerical support to nursing staff and clinical teams
- Managed patient records, admissions, transfers, and discharges in compliance with HIPAA and hospital protocols
- Acted as central communication hub for the unit, coordinating between physicians, nurses, ancillary departments, and families
- Processed physician orders, updated patient charts, and ensured timely documentation within electronic health record (EHR) systems
- Coordinated scheduling, unit logistics, and workflow support to ensure uninterrupted patient care delivery
- Maintained unit supplies, tracked inventory, and facilitated requests to support clinical operations
- Demonstrated strong attention to detail, confidentiality, and accuracy in a high-acuity healthcare environment
Insurance Verification Specialist
ICare Health Solutions
2023.05 - 2024.03
- Conducted thorough insurance verifications to ensure patient eligibility and coverage accuracy.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Utilized electronic health record (EHR) systems to update and maintain insurance records efficiently.
- Communicated effectively with patients regarding their insurance benefits and coverage options.
Education
Bachelor of Arts - Strategic Marketing
Universidad De La Salle Bajio
Leon, Guanajuato2021-06
High School Diploma -
Plantation High School
Plantation, FL 2017-06
Skills
- Virtual Office Management
- Medical Billing & Coding
- Insurance Verification & Eligibility
- Prior Authorizations
- Claim Submission & Follow Up
- EMR Management
- Hiring & Recruitment Coordination
- Website Design & Maintenance
- Credentialing & Licensing
- Bilingual English & Spanish
- Data Entry & Reconciliation
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Certification
- CNP - Certified Notary Public
- Basic Life Support, American Red Cross Association
- Behavioral Health Technician, Hollywood Career Institute
Affiliations
National Notary Association
National Alliance on Mental Illness
American Red Cross Association
American Marriage Ministries
Timeline
Office Administrator
Brain X Dynamics
2024.08 - Current
Unit Secretary
HCA Florida Aventura Hospital
2023.06 - 2024.03
Insurance Verification Specialist
ICare Health Solutions
2023.05 - 2024.03
Office Administrator
Alive & Well Community Partners
2022.01 - 2024.10
Bachelor of Arts - Strategic Marketing
Universidad De La Salle Bajio
High School Diploma -
Plantation High School