Steven Lee Cowles II
Puerto Vallarta, Jalisco
Summary
Accomplished professional with a proven track record at Lytegen, Ace Hardware, and Eagle County Government, enhancing customer satisfaction and team competency through effective problem-solving and bilingual communication skills. Excelled in building rapport and implementing training programs, significantly contributing to business success and team development, client engagement and scheduling with knack for clear communication and efficient organization. Proven ability to build strong client relationships and streamline appointment processes. Skilled in conflict resolution and customer assistance, consistently achieving and surpassing sales and service targets.
Overview
11
11
years of professional experience
Work History
Appointment Setter
Lytegen
09.2024 - Current
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Screened potential customers to determine interest and requirements for products and services of company.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Retail Sales Clerk
Ace Hardware
05.2022 - 04.2024
- Assisted customers by answering questions and fulfilling requests
- Increased customer satisfaction by providing personalized assistance and product recommendations
- Increased sales by offering advice on purchases and promoting additional products.
- Resolved customer inquiries and complaints with professionalism, ensuring repeat business
- Enhanced store revenue by upselling related items and promoting seasonal sales events
- Collaborated with fellow associates to meet daily sales targets, supporting overall store success
- Demonstrated product features effectively to customers based on their needs, increasing potential sales conversions
- Engaged in friendly conversation with customer to better uncover individual needs
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong rapport with customers and created positive impression of business
Eagle County Sheriff´s Office-Deputy
Eagle County Government
01.2014 - 03.2024
- Overhauled training programs for new employees as well as ongoing professional development opportunities for existing personnel to maintain high levels of competency
- Managed a diverse team of deputies and support staff, providing guidance, training, and performance evaluations to ensure optimal job performance
- Prepared, processed, and transmitted various reports
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies
- Ensured residents rights were respected and needs were tended to
- Coordinated resident care with mental health, medical department, and outbound counseling services
Education
TEFL Certification - Teaching English As A Foreign Language
International TEFL Academy
United Kingdom02.2022
Associate of Arts - Science, Psychology
Colorado Mountain College
Edwards, CO, USA08.2019
High School Diploma -
Green County High School
Greensburg, KY06.1996
Skills
- Speak English and Spanish
- Reliability and punctuality
- Building rapport
- Teamwork and Collaboration
- Problem-Solving
- Customer Assistance
- Conflict Resolution
- Professional Appearance
- Interpersonal and written communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Appointment Setter
Lytegen
09.2024 - Current
Retail Sales Clerk
Ace Hardware
05.2022 - 04.2024
Eagle County Sheriff´s Office-Deputy
Eagle County Government
01.2014 - 03.2024
TEFL Certification - Teaching English As A Foreign Language
International TEFL Academy
Associate of Arts - Science, Psychology
Colorado Mountain College
High School Diploma -
Green County High School
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