Sthefany Marquez Figueroa
Intenational relations specialist
Huitzilac, Morelos
Summary
Passionate international relations specialist with more than 10 years of experience on customer service. Lately being a medical interpreter have created some programs and projects for the community.
Accomplished in working with different types of individuals to provide translation support for law enforcement interviews, healthcare assistance, and student education. Transition easily between languages without losing focus. Always pursuing additional linguistic and cultural learning opportunities.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Interpreter
Propio
11.2022 - Current
- Medica and legal calls interpretation
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Medical Interpreter
Voyce Global
05.2021 - 11.2022
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- 60 hours course for medical interpretation.
Spanish interpreter
Language Line Solutions
03.2020 - 05.2021
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Department Chief
Jun Organic
08.2012 - 11.2021
- Administration, creation, production and distribution of natural products around the area
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Receptionist
Hotel & Spa Hacienda de Cortés
04.2015 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Internship
Secretaría de Desarrollo
08.2010 - 02.2011
- We identified special groups such as mexican natives or low income people and we gave them infrastructure through the Secretary
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
BBA - International Affairs
UNINTER International University
Cuernavaca, Morelos, Mexico 05.2008 - 01.2012
GED -
University of Utah
Salt Lake City, UT 05.2001 - 06.2011
No Degree - International Commercial Relations
UNINTER International University
Cuernavaca, Morelos, Mexico 05.2001 -
On-Demand: Introduction To Foundational Support
Zendesk
02-2025
Foundational Support Learning Path
Zendesk
02-2025
60 Hours Course For Medical Interpretation
Voyce University
05.2001 -
Skills
- Critical Thinking
- Computer skills
- Problem solving
- Time management
- Multitask
- Customer service
- Creativity
- Decision making
- Adaptability
- Work under pressure
- Customer relations
- Confidentiality practices
Websites
Certification
HIPAA, 2023, 60 hours course
Timeline
Interpreter
Propio
11.2022 - Current
Medical Interpreter
Voyce Global
05.2021 - 11.2022
Spanish interpreter
Language Line Solutions
03.2020 - 05.2021
Receptionist
Hotel & Spa Hacienda de Cortés
04.2015 - 04.2016
Department Chief
Jun Organic
08.2012 - 11.2021
Internship
Secretaría de Desarrollo
08.2010 - 02.2011
BBA - International Affairs
UNINTER International University
05.2008 - 01.2012
GED -
University of Utah
05.2001 - 06.2011
No Degree - International Commercial Relations
UNINTER International University
05.2001 -
60 Hours Course For Medical Interpretation
Voyce University
05.2001 -
On-Demand: Introduction To Foundational Support
Zendesk
Foundational Support Learning Path
Zendesk
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