Suemi Del Angel
Import/Export Specialist
Coyoacán
Summary
Highly organized Import/Export Specialist with proven expertise in coordinating documentation and shipments. Successful at getting materials delivered quickly and minimizing customs delays with accurate paperwork handling. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and German. Committed to resolving problems and maintaining accurate metrics and reports.
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Care Executive
Kuehne + Nagel
11.2021 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
OPERATION SPECIALIST
CEVA/AVON
12.2020 - 11.2021
- Collected, arranged and input information into database system.
- Managed costs and quality of Avon´s shipments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Customer Service
PLUSCARGO MEXICO
07.2018 - 09.2019
- Maintained client portfolio 40+ by tracking and processing of goods since the origin port until arrival at Mexicans ports.
- Offered consolidation services, ensuring cost-effective and secure solutions to small shippers with insufficient cargo to be able to require resolute units.
- Sustained current knowledge of relevant legislation, political situations and other factors that could affect freight movement.
- Managed communication and controlled through journey phases, including the production of management reporting and statistical unit-cost analysis.
- Coordinated and analyzed communication with German associated teams to facilitate the smooth running of processes.
- Generated potential solutions to customer issues by building up strong relationships.
- Established effective and accurate response to customer inquiries regarding transportation milestones and shipment details.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
LIVERPOOL
07.2017 - 07.2018
- Negotiated annual freight and consolidation contracts with steamship lines and freight forwarders to obtain best pricing.
- Drove continuous performance improvement to import functions and metrics.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Monitored shipments and obtained clearance from customs and other agencies.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
HR Analyst and Intern
Estafeta
03.2016 - 07.2017
- Analyzed team positions to community colleges, universities, and other locations across country.
- Examined applicants to identify best fit candidates for various open positions.
- Data/Spreadsheet analysis and clean up.
- Controlled various administrative tasks in support of corporate needs and goals up 25+ candidates per day, Created a product to put it on sale where you had to demonstrate teamwork to avoid presenting loss in company created, work team implemented.
Education
Master of Science - International Business
Hult International Business School
Bachelor - International Business, Administration and International Business
Universidad Panamericana
Skills
Administrative
Well-organized
Persuasive attitude
Payment processing
Escalation management
True problem-solver
Customer service
Positive attitude
Teamwork and collaboration
Procedure optimization
Performance improvement
Complaint handling
Customer support
Analytical skills
Affiliations
- Member of Alumni Association
Timeline
Customer Care Executive
Kuehne + Nagel
11.2021 - Current
OPERATION SPECIALIST
CEVA/AVON
12.2020 - 11.2021
Customer Service
PLUSCARGO MEXICO
07.2018 - 09.2019
LIVERPOOL
07.2017 - 07.2018
HR Analyst and Intern
Estafeta
03.2016 - 07.2017
Bachelor - International Business, Administration and International Business
Universidad Panamericana
Master of Science - International Business
Hult International Business School
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