Microsoft Office Suite (Word, Excel, Outlook)
SUSANA CAMPA MENESES
Ejecutive Remote Assistant
Ecatepec de Morelos
Summary
Experienced Back Office Executive with strong organizational and management skills in addition to extensive customer service experience.
Complete projects on time and lead staff to sustain an efficient workplace.
Dependable executive, possessing strong operational knowledge of MS Office Suite, office computer hardware and equipment.
Bringing expertise in staff hiring and training, personnel management, team leadership,record keeping and clerical work.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Back Office Executive
Anequim
Estado De Mexico (Remote)
07.2020 - Current
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Completed special projects through planning, guidance and tracking metrics.
- Performed database management and analysis of business functions and processes.
- Hired, trained and on-boarded new team members.
- Managed filing system, entered data and completed other clerical tasks.
- 3 years experience in reconciliations, billing and invoicing.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Services and Tech Support
Teletech
Cuauhtemoc
1 2013 - 3 2014
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Customer service award.
- Paid attention to detail while completing assignments.
Customer Service
Telvista
Cuauhtémoc
02.2012 - 06.2012
- Mastery of customer service management systems and databases
- Identified chronic customer issues by creating and maintaining customer complaint log
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
High School Diploma -
Adult Learning Center
Oklahoma, 73118Skills
Customer interface expertise
Exceptional workflow management
Basic accounting
Data Management
File Management
Database Administration
Multitasking Abilities
Excel spreadsheets
Software
Interests
Accounting, Finance, Data Entry
Timeline
Back Office Executive
Anequim
07.2020 - Current
Customer Service
Telvista
02.2012 - 06.2012
Customer Services and Tech Support
Teletech
1 2013 - 3 2014
High School Diploma -
Adult Learning Center