Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic
Susana Gomez

Susana Gomez

San Ysidro Ca.

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Family Dollar
10.2018 - 12.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Assessed areas of service concern and developed improvement plans.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Assisted Sales Associates in meeting standards for customer service and quality.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Answered customer questions and provided detailed product information.
  • Managed inventory storage in clean and organized fashion.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Gathered and processed merchandise returns.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Unloaded, sorted and stored incoming merchandise.

Area Supervisor

Ross Stores
06.2015 - 03.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Head Cashier/Stocker

99 Cents Only Stores
10.2005 - 10.2007
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Restocked and organized merchandise in front lanes.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Analyzed purchases for signs of fraud.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Skills

  • Employee Scheduling
  • Staff Supervision
  • Goals and Performance
  • Sales and Marketing
  • Customer Service
  • Staff Management
  • Order Supplies
  • Sales Strategies
  • Balancing Daily Deposits
  • Loss Prevention Goals Monitoring
  • Stockroom Management
  • Hiring and Onboarding

Additional Information

Employee of the Month

Promoted from Stocker to Head Cashier in 5 months

Promoted from Part Time Sales Associate to Full Time Area Supervisor in 7 months

Outstanding Leadership recognition from my District Manager

Excellence in Shrink Performance recognition from my District Manager



Timeline

Assistant Store Manager

Family Dollar
10.2018 - 12.2022

Area Supervisor

Ross Stores
06.2015 - 03.2018

Head Cashier/Stocker

99 Cents Only Stores
10.2005 - 10.2007

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Susana Gomez