Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Susana Gutiérrez Salazar

Susana Gutiérrez Salazar

Mortgage Specialist
Álvaro Obregón

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively, with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Enthusiastic tour guide with passion for cultivating unforgettable travel experiences.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Mortgage Specialist

Planet Home Lending
02.2024 - Current
  • Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
  • Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.

Customer service representative

Freedom Mortgage
02.2023 - 02.2024
  • Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
  • Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website, improving overall user experience.

Tourism Coordinator

Soy Pata De Perro
11.2022 - Current
  • Coordinated transportation logistics for guests, ensuring seamless travel experiences during their visits to the region.
  • Enhanced visitor experience by developing and implementing engaging tourism programs.
  • Assisted in the design of promotional materials such as brochures and flyers showcasing local attractions, stimulating interest among potential tourists.
  • Conducted market research to identify trends in travel preferences, informing strategic decision-making for program development.
  • Evaluated competitor offerings within the tourism sector, identifying opportunities for differentiation that could attract more visitors to our region.
  • Developed comprehensive itineraries for visitors that showcased the best of local attractions, maximizing their enjoyment during their stay.
  • Increased tourist satisfaction through effective coordination of services and activities.
  • Collaborated with local businesses to promote regional attractions, boosting tourism revenue for the area.
  • Implemented successful event planning initiatives that attracted large crowds and generated positive publicity.
  • Established partnerships with local businesses, fostering mutually beneficial relationships and promoting community growth.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Built personal relationships with guests to promote positive experiences.
  • Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.

Customer Service and Repair Central America

SKY México
02.2022 - 04.2022
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.

Ejecutivo cobranza

Kobrar

Ayudante general

Raythom Apparel S.A de C.V

Education

High School Diploma -

Universidad Tres Culturas
Ciudad De Mexico
05.2001 - Current

Computer Programming

CETIS No.4 "Aquiles Serdán Alatriste"
05.2018 - 05.2021

Educación superior - Licenciatura - undefined

Universidad Autónoma de México
02.2022 - 05.2023

Educación secundaria - undefined

Colegio Benjamín Franklin
08.2011 - 05.2014

Educación primaria - undefined

Colegio Dante Alighieri
08.2005 - 05.2011

Skills

Windows

Software

Microsoft Software

Word

Excel

Timeline

Mortgage Specialist

Planet Home Lending
02.2024 - Current

Customer service representative

Freedom Mortgage
02.2023 - 02.2024

Tourism Coordinator

Soy Pata De Perro
11.2022 - Current

Customer Service and Repair Central America

SKY México
02.2022 - 04.2022

Educación superior - Licenciatura - undefined

Universidad Autónoma de México
02.2022 - 05.2023

Computer Programming

CETIS No.4 "Aquiles Serdán Alatriste"
05.2018 - 05.2021

Educación secundaria - undefined

Colegio Benjamín Franklin
08.2011 - 05.2014

Educación primaria - undefined

Colegio Dante Alighieri
08.2005 - 05.2011

High School Diploma -

Universidad Tres Culturas
05.2001 - Current

Ejecutivo cobranza

Kobrar

Ayudante general

Raythom Apparel S.A de C.V
Susana Gutiérrez SalazarMortgage Specialist