Susana Mata Arellano
Toronto, ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technical support position. Ready to help team achieve company goals. Currently a home maker looking to get back into business.
Organized, Bilingual and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Home Childcare Provider
Self Employed
Toronto, ON
06.2017 - 01.2020
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments, and issues.
- Monitored entrances and exits to maintain safety and organized environments.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Created and implemented diverse educational strategies to boost development.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Administered medication following instructions from parents and physicians.
- Documented activities and behaviors to track progress and identify areas for improvement.
- Monitored children's development and discussed observations with parents.
- Assisted in potty training and toilet hygiene.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Read stories, sang songs and facilitated creative play.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Child Caregiver
Christina Izurieta
Toronto, ON.
06.2013 - 12.2014
- Assisted with dressing guidance, grooming and meal preparation.
- Transported individuals to events and activities and medical appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Provided emotional support and guidance to children during difficult times.
- Liaised with parents and guardians to discuss child progress.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings and any medications administered.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed lessons and activities to promote children's physical and emotional development.
Cashier
La Tortilleria Restaurant
Toronto, ON
09.2012 - 02.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Restaurant Waiter
El Arriero Restaurante
Toronto, ON
08.2011 - 05.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
St. Oscar Romero Catholic Secondary School
99 Humber Blvd S, York, ON M6N 2H4, Canada 02.2009 - 06.2011
Secondary School Diploma -
Escuela Secundaria Técnica No. 32
Artillero Mier S/N, Morelos, Desarrollo Especial C 09.2005 - 06.2008
Skills
Customer care
Problem solving strength
Safety awareness
Meal planning and preparation
Activity Planning
Excellent Communication
Planning and Coordination
Sales expertise
Inventory management
Product and service sales
Cash register systems
Calm disposition
Verbal and written communication
Gathering information
Timeline
Home Childcare Provider
Self Employed
06.2017 - 01.2020
Child Caregiver
Christina Izurieta
06.2013 - 12.2014
Cashier
La Tortilleria Restaurant
09.2012 - 02.2013
Restaurant Waiter
El Arriero Restaurante
08.2011 - 05.2012
High School Diploma -
St. Oscar Romero Catholic Secondary School
02.2009 - 06.2011
Secondary School Diploma -
Escuela Secundaria Técnica No. 32
09.2005 - 06.2008