Susana Mata Arellano
Toronto, ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technical support position. Ready to help team achieve company goals. Currently a home maker looking to get back into business.
Organized, Bilingual and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Home Childcare Provider
Self Employed
Toronto, ON
06.2017 - 01.2020
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Met with parents about daily activities, positive developments, and issues.
- Monitored entrances and exits to maintain safety and organized environments.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Created and implemented diverse educational strategies to boost development.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Maintained clean and organized living and play areas to promote child health and safety.
- Administered medication following instructions from parents and physicians.
- Documented activities and behaviors to track progress and identify areas for improvement.
- Monitored children's development and discussed observations with parents.
- Assisted in potty training and toilet hygiene.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Read stories, sang songs and facilitated creative play.
- Helped children develop motor skills in preparation for preschool and kindergarten.
Child Caregiver
Christina Izurieta
Toronto, ON.
06.2013 - 12.2014
- Assisted with dressing guidance, grooming and meal preparation.
- Transported individuals to events and activities and medical appointments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Created and implemented diverse educational strategies to boost development.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Provided emotional support and guidance to children during difficult times.
- Liaised with parents and guardians to discuss child progress.
- Assisted in potty training and other daily hygiene activities to support child development.
- Developed age-appropriate activities and crafts to engage children.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Implemented daily routines and activities to stimulate and engage children.
- Logged information regarding naps, feedings and any medications administered.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed lessons and activities to promote children's physical and emotional development.
Cashier
La Tortilleria Restaurant
Toronto, ON
09.2012 - 02.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Restaurant Waiter
El Arriero Restaurante
Toronto, ON
08.2011 - 05.2012
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Education
High School Diploma -
St. Oscar Romero Catholic Secondary School
99 Humber Blvd S, York, ON M6N 2H4, Canada 02.2009 - 06.2011
Secondary School Diploma -
Escuela Secundaria Técnica No. 32
Artillero Mier S/N, Morelos, Desarrollo Especial C 09.2005 - 06.2008
Skills
Customer care
undefinedTimeline
Home Childcare Provider
Self Employed
06.2017 - 01.2020
Child Caregiver
Christina Izurieta
06.2013 - 12.2014
Cashier
La Tortilleria Restaurant
09.2012 - 02.2013
Restaurant Waiter
El Arriero Restaurante
08.2011 - 05.2012
High School Diploma -
St. Oscar Romero Catholic Secondary School
02.2009 - 06.2011
Secondary School Diploma -
Escuela Secundaria Técnica No. 32
09.2005 - 06.2008
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