SUSANA PALACIOS
Mexico City
Summary
Experienced Projects and Business Development Director with a demonstrated history of working in Banking, Retail and Telecommunications industry. Strong professional skilled in Business Development, Negotiation, Business Planning, International Business, Sales, Management, Customer Relationship Management (CRM), and Team Building
Overview
25
25
years of professional experience
1
1
Certification
Work History
Global PMO
CASA CUERVO - BECLE
01.2023 - Current
- In charge of Mex, USA, Australia and Ireland MPS and MR implementation
- Achievements: 25% in stock and warehouse cost reduction
Business Development
ALTAN REDES
09.2021 - 12.2022
- In charge of all Commercial KAMs, Government and "Others" MVNOs Sector
- Achievements: 30% revenue increase due to Incubator Program for Virtual Mobile Operators growth Implementation
PMO / Global Director / Business Development
Gpo Modelo-Ab Inbev
02.2019 - 09.2021
- Achievements: Peru, Ecuador, Mexico, Colombia and Panama Projects Implementation, Change Management, Processes Control, Compliance and Delivery KPIs Reports, Planning, Budget Control and Documentation Implementation
Project Director / Global PMO Operations
MEXICHEM
08.2017 - 01.2019
- Achievements: Define and deploy Processes and Synergies to have savings for $8 M USD
- Global Processes and KPIs Projects implementation, Management and Control (AGILE)
Telecom Director of Implementations / Operations
ENLACE TOTAL PLAY
07.2016 - 06.2017
- Achievements: Processes Implementation to reduce Delivery Times in 30 Days
- Reduction of penalties by 70% with savings of $ 3M USD and Installation of more than 2000 sites per month.
Delivery PMO / Operations /Business Development
METRORED- BESTEL-TELEVISA
11.2012 - 05.2016
- Achievements: Position Metrored as the first provider in Latin America for AT & T and Verizon and increased billing by reducing delivery times in all sales segments
PMO LATAM Subdirector /Projects & Business Development
HSBC
03.2009 - 10.2012
- Achievements: Implementation of Fraud Prevention Systems and Projects in General for Business areas, reduction of economic losses by frauds of 5M USD monthly average to 300K USD and increased the profits in $1M USD monthly
Systems Direction, External Project Manager
BANCOMEXT
01.2008 - 02.2009
- Achievements: Obtaining World Trade Bank Certification
Account Manager Sales, Administration and Finances, Business Development
Avantel - Axtel
01.2005 - 08.2008
- Achievements: 100% sales quota accomplishment, Ministry of Finance and Public Credit National Auction (400 MUSD)
Technical and Commercial Support Engineer /Business Development
Alcatel
01.2000 - 12.2004
- Achievements: 100% sales quota accomplishment for 80 MUSD expanding the Telecomm market to the Transportation and "Oil & Gas"
Education
PhD Administration - Innovation -
La Salle University
12.2013
Master Business Administration -
Universidad De Las Américas
05.2008
Electronic and Communication Engineer -
TEC De Monterrey ITESM CEM
12.1999
Skills
- MS Office, Clarity, Project on Line, Salesforce, Siebel
- Projects, Operations, Deliver, Processes, Implementations, PMO, Sales, Business Development
- AGILE methodologies, SCRUM, LEAN, SAFe
- Technical knowledge
- Scheduling and Coordination
- Cost Control
- Project Documentation
- Scope Definition
Accomplishments
Agile methodologies in global Portfolios and Processes successful implementation, stock and warehouse cost reduction
Certification
Scrum Fundamentals
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Russian
Upper intermediate (B2)
Linkedin Profile
https://www.linkedin.com/in/susana-palacios-641b6320/
Timeline
Global PMO
CASA CUERVO - BECLE
01.2023 - Current
Business Development
ALTAN REDES
09.2021 - 12.2022
PMO / Global Director / Business Development
Gpo Modelo-Ab Inbev
02.2019 - 09.2021
Project Director / Global PMO Operations
MEXICHEM
08.2017 - 01.2019
Telecom Director of Implementations / Operations
ENLACE TOTAL PLAY
07.2016 - 06.2017
Delivery PMO / Operations /Business Development
METRORED- BESTEL-TELEVISA
11.2012 - 05.2016
PMO LATAM Subdirector /Projects & Business Development
HSBC
03.2009 - 10.2012
Systems Direction, External Project Manager
BANCOMEXT
01.2008 - 02.2009
Account Manager Sales, Administration and Finances, Business Development
Avantel - Axtel
01.2005 - 08.2008
Technical and Commercial Support Engineer /Business Development
Alcatel
01.2000 - 12.2004
PhD Administration - Innovation -
La Salle University
Master Business Administration -
Universidad De Las Américas
Electronic and Communication Engineer -
TEC De Monterrey ITESM CEM
Scrum Fundamentals
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