Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Sousa Sanchez

Chula Vista

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Overview

2
2
years of professional experience

Work History

Crew Trainer

McDonald´s
11.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

High School Diploma -

Eastlake High School
1120 Eastlake Pkwy, Chula Vista, CA 91915, US
06.2023

Skills

  • Training Tools and Resources
  • Training Documentation
  • Employee Onboarding
  • Delegating Work
  • Processing Payments
  • Continuous Improvement
  • Active Listening
  • Policies and Procedures
  • Coaching and Mentoring
  • Team Leadership
  • Customer Service
  • Sanitation and Cleaning

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Crew Trainer

McDonald´s
11.2021 - Current

High School Diploma -

Eastlake High School

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Susana Sousa Sanchez