Susana Andrea Ocampo Olivas

Help Desk

Aguascalientes

Summary

Technician Service in customer service with 2 years quickly and effectively resolving customers technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

Language

Work History

Technican Service

Do it rigth

1 2021 - 5 2023

Use of software like citrix, and other apps like Icoms, for make change in different accounts, using different codes.
Configured hardware, devices, and software to set up the starting shift
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Explained technical information in clear terms to promote better understanding for non-technical users.
Monitored systems in operation and quickly troubleshot errors.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Installed, modified, and repaired software and hardware to resolve technical issues.
Use of different types of software

Education

Bachelor of Science - Software Engineer

UVEG

05.2001 -

Skills

Microsoft Office

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Timeline