Susana Yazmin Serna Ontiveros
Ciudad Juárez,Chihuahua
Summary
Results-oriented Quality Engineer focused on identifying root causes of internal and external non-conformance issues and implementing corrective actions. Hardworking and meticulous with a passion for continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Engineer
Dekko Group
04.2022 - Current
- Identified root causes of quality concerns, implementing corrective actions to prevent recurrence.
- Supported quality team members during corrective action updates.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Responsible for planning, organizing and managing the overall activities of receiving quality functions.
- Generate SRR's ( Supplier Rejections Reports) as required.
- Oversee nonconforming material within plant specified location.
- Generate customer Return Material Authorization (RMA's) as required.
- Generate customer credits in accounting database as required
- Supervise, train and develop subordinates as assigned.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Internal auditor (LPA's, ISO 9001 & IATF 16949).
- Trained and mentored junior engineers, providing guidance and direction.
Buyer
Dekko Group
05.2021 - 03.2022
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Manufacturing Engineer Intern
Dekko Group
11.2019 - 04.2021
- Conducted time studies to identify bottlenecks in production lines and recommend improvements for increased throughput.
- Contributed to the development of new products by assisting in design, prototyping, and validation processes.
- Collaborated with cross-functional teams to develop innovative solutions.
- Reviewed design drawings for manufacturability, suggesting changes where appropriate.
- Supported continuous improvement initiatives by identifying opportunities for process optimization and cost reduction.
Education
Bachelor of Business Management Engineering -
Instituto Tecnológico De Ciudad Juárez
12.2020
Skills
- Team Leadership
- Root Cause Analysis
- Corrective and Preventive Actions
- Failure Modes and Effects Analysis
- Materials Inspection
- Critical Thinking
- Advanced Microsoft Excel
Certification
- Methodology 8D's, 5 why's, ishikawa diagrams.
- FMEA, PPAP, APQP, CP.
- Six Sigma Yellow and Green Belt.
- IATF 16949
- ISO 9001
Languages
English- Intermediate
Timeline
Quality Engineer
Dekko Group
04.2022 - Current
Buyer
Dekko Group
05.2021 - 03.2022
Manufacturing Engineer Intern
Dekko Group
11.2019 - 04.2021
Bachelor of Business Management Engineering -
Instituto Tecnológico De Ciudad Juárez
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