Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Susana Yazmin Serna Ontiveros

Ciudad Juárez,Chihuahua

Summary

Results-oriented Quality Engineer focused on identifying root causes of internal and external non-conformance issues and implementing corrective actions. Hardworking and meticulous with a passion for continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Engineer

Dekko Group
04.2022 - Current
  • Identified root causes of quality concerns, implementing corrective actions to prevent recurrence.
  • Supported quality team members during corrective action updates.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Responsible for planning, organizing and managing the overall activities of receiving quality functions.
  • Generate SRR's ( Supplier Rejections Reports) as required.
  • Oversee nonconforming material within plant specified location.
  • Generate customer Return Material Authorization (RMA's) as required.
  • Generate customer credits in accounting database as required
  • Supervise, train and develop subordinates as assigned.
  • Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
  • Internal auditor (LPA's, ISO 9001 & IATF 16949).
  • Trained and mentored junior engineers, providing guidance and direction.

Buyer

Dekko Group
05.2021 - 03.2022
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.

Manufacturing Engineer Intern

Dekko Group
11.2019 - 04.2021
  • Conducted time studies to identify bottlenecks in production lines and recommend improvements for increased throughput.
  • Contributed to the development of new products by assisting in design, prototyping, and validation processes.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Reviewed design drawings for manufacturability, suggesting changes where appropriate.
  • Supported continuous improvement initiatives by identifying opportunities for process optimization and cost reduction.

Education

Bachelor of Business Management Engineering -

Instituto Tecnológico De Ciudad Juárez
12.2020

Skills

  • Team Leadership
  • Root Cause Analysis
  • Corrective and Preventive Actions
  • Failure Modes and Effects Analysis
  • Materials Inspection
  • Critical Thinking
  • Advanced Microsoft Excel

Certification

  • Methodology 8D's, 5 why's, ishikawa diagrams.
  • FMEA, PPAP, APQP, CP.
  • Six Sigma Yellow and Green Belt.
  • IATF 16949
  • ISO 9001

Languages

English- Intermediate

Timeline

Quality Engineer

Dekko Group
04.2022 - Current

Buyer

Dekko Group
05.2021 - 03.2022

Manufacturing Engineer Intern

Dekko Group
11.2019 - 04.2021

Bachelor of Business Management Engineering -

Instituto Tecnológico De Ciudad Juárez

Similar Profiles

CREATE PROFILE
Susana Yazmin Serna Ontiveros