Syed Murtuza Deghanpur
Hyderabad
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Colors Health Solutions
2024.05 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Coached and mentored junior team members, contributing to their professional growth and development.
Customer Service Representative
Synchrony International Services Pvt. Ltd.
2022.11 - 2023.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Operation Support Officer
24-7 Intouch
2022.01 - 2022.10
- Assisted in the recruitment, onboarding, and training of new employees to maintain a high-performance workforce.
- Improved customer satisfaction by addressing inquiries, resolving issues, and maintaining open communication channels.
- Streamlined operational processes by identifying inefficiencies and implementing necessary improvements.
- Leveraged strong time-management skills to successfully complete multiple simultaneous tasks while consistently meeting deadlines.
- Maintained database systems to track and analyze operational data.
Education
Diploma Certificate -
Frankfinn Institute of Air Hostess Training
Hyderabad, Telengana2018-06
Intermediate Certificate -
Sri Chaitanya Junior Kalasala
Hyderabad, Telengana2016-05
High School Diploma - SSC
Gowtham Model School
Hyderabad, Telengana2013-03
Skills
- Presentation skills
- Call center experience
- Computer skills
- Call control
- Account management
- Teamwork and collaboration
- Product knowledge
- Active listening
- Inbound call management
- Customer account management
Timeline
Customer Service Executive
Colors Health Solutions
2024.05 - Current
Customer Service Representative
Synchrony International Services Pvt. Ltd.
2022.11 - 2023.07
Operation Support Officer
24-7 Intouch
2022.01 - 2022.10
Diploma Certificate -
Frankfinn Institute of Air Hostess Training
Intermediate Certificate -
Sri Chaitanya Junior Kalasala
High School Diploma - SSC
Gowtham Model School