Sylvia Lopez Zepeda

Administrative reports, Payment of agency and wholesale commissions, deposits (charges and postings in the PMS), personal contact (telephone and email) with agents and wholesalers, audit of reservations, arrivals and payments, contact with clients for payments due, shipping of authorization and tracking forms.
Management of computer and technological systems SABRE, SYNXIS, OPERA, HMS, OTAS EXTRANETS, CANARY, CELOPAY,
Execution of sales tasks.
Troubleshooting and incident resolution.
Coordination of work teams.
Attention to telephone and email.
Coordination with different departments.
Implementation of company policies and procedures.
Quality customer service and attention.
Implementation of processes and procedures.

Reservation activities, direct quotes, sales and reservations, inform and serve the client through different channels guaranteeing their satisfaction. ECommerce activities, OTA management, definition of availability, rates, promotions and strategies. Creation and development of strategies and new products to increase income. Preparation of various reports, preparation, reception and filing of documents with classified order and control. Negotiation, contact and maintenance management with several suppliers. Group coordination. Assignment of hotel rooms and timeshares, excellent work under pressure, coordination of guest transportation.
Coordination of tourist and hospitality services, such as hotels and excursions.
Sale of own tourist packages and those of wholesale partners.
Organization of travel packages and personalized itineraries.
Processing cancellations or changes to reservations.
Management of relationships with tourism service providers.
Resolution of customer complaints and problems with contracted services.
Price quotes for different travel packages and services.
Request to clients for the necessary data to make reservations.
Resolving customer problems with the reservation process.
Assisting clients with booking accommodation and transportation.
Answering phone calls and emails.

Direct telephone attention to guests, complete logistics of the guest experience, control and resolution of requests, complaints, services and related problems, suite service orders and redirection of internal and external calls to the entire property.
Customer service in person and virtually.
Collection from clients and generation of the corresponding receipts.
Maintenance and updating of information in the company's digital record.
Resolution of customer problems and complaints, and response to doubts and queries.
Referral of clients to appropriate personnel to resolve their questions.

Cashier, preparation of light breakfasts, smoothies, coffee, tea, POS management, AMEX, VISA PIN Pad, customer service collections and closing, stand cleaning, assembly of tables and chairs.
Welcoming guests, hand-delivering menus to guests, setting up tables, managing groups, handling complaints, assigning waiters, accommodating sections of the property, paying service fees to waiters, closing cash register, pin pads and cash management.
Opening and closing of the establishment, and cleaning of the premises and work instruments.
Preparation of smoothies and other hot and cold drinks, at customer request.
Maintaining order and cleanliness of work spaces and equipment.
Preparation of different types of coffee, taking into account the presentation and service in a cup.
Taking takeaway coffee orders, and delivering them in a timely manner.
Management of different payment methods and the cash register to collect payments from clients.
High-quality customer service, and resolution of complaints and claims.
Taking orders for food and drinks at the counter.
Taking orders to take away by telephone and online, and delivery of orders.
Preparation of order receipts for payment at the checkout.
Control of supplies and notification of shortages to update inventories.
Compliance with hygiene, safety and food handling guidelines.

Cashier, preparation of light breakfasts, smoothies, coffee, tea, POS management, AMEX, VISA PIN Pad, customer service collections and closing, stand cleaning, assembly of tables and chairs.
Opening and closing of the establishment, and cleaning of the premises and work instruments.
Preparation of smoothies and other hot and cold drinks, at customer request.
Maintaining order and cleanliness of work spaces and equipment.
Preparation of different types of coffee, taking into account the presentation and service in a cup.
Preparation and serving of accessories such as sandwiches and sweet products.
Carrying out roasting and barista work in the cafeteria, and designing milk coffees.
Information to customers about the types of coffees and drinks available on the menu.
Updating product inventory, ensuring availability of supplies.
Management of different payment methods and the cash register to collect payments from clients.
Taking takeaway coffee orders, and delivering them in a timely manner.
Taking orders for food and drinks at the counter.
High-quality customer service, and resolution of complaints and claims.
Maintaining cleanliness and organization in counter area.
Taking orders to take away by telephone and online, and delivery of orders.
Compliance with hygiene, safety and food handling guidelines.

Cashier, preparation of light breakfasts, smoothies, coffee, tea, POS management, AMEX, VISA PIN Pad, customer service collections and closing, stand cleaning, assembly of tables and chairs.
Opening and closing of the establishment, and cleaning of the premises and work instruments.
Preparation of smoothies and other hot and cold drinks, at customer request.
Maintaining order and cleanliness of work spaces and equipment.
Preparation of different types of coffee, taking into account the presentation and service in a cup.
Preparation and serving of accessories such as sandwiches and sweet products.
Carrying out roasting and barista work in the cafeteria, and designing milk coffees.
Information to customers about the types of coffees and drinks available on the menu.
Updating product inventory, ensuring availability of supplies.
Management of different payment methods and the cash register to collect payments from clients.
Taking takeaway coffee orders, and delivering them in a timely manner.
Taking orders for food and drinks at the counter.
High-quality customer service, and resolution of complaints and claims.
Maintaining cleanliness and organization in counter area.
Taking orders to take away by telephone and online, and delivery of orders.
Compliance with hygiene, safety and food handling guidelines.
Response to customer queries about available products.