Microsoft office
Tamara Ivonne Kanarek Clemente
Ingeniero Industrial y de Sistemas
Tampico
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
ASISTENTE ADMNISTRATIVO
ALTAMIRA TERMINAL PORTUARIA
Altamira, Tamaulipas
10.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Excellent communication skills, both verbal and written.
PROGRAMADOR
ALTAMIRA TERMINAL PORTUARIA
Altamira, Tamaulipas
09.2020 - 10.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Integrated data visualization media and tools to illustrate complex analyses.
RECEPCIONIST
ALTAMIRA TERMINAL PORTUARIA
Altamira, Tamaulipas
09.2019 - 09.2020
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
INGENIERÍA INDUSTRIAL Y DE SISTEMAS -
UNIVERSIDAD AUTÓNOMA DE TAMAULIPAS
Tampico, Tamaulipas, México 01.2015 - 08.2019
Full Accreditation Degree -
HARMON HALL TAMPICO
Tampico, Tamaulipas, Mexico 05.2013 - 05.2017
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Time Management
Data Entry
Training
- Training in time management and productivity, Altamira Terminal Portuaria, 2023
- Fire training, Altamira Terminal Portuaria, 2023
- NOM-012 Training, Altamira Terminal Portuaria, 2020
Accomplishments
- Managed customer service area.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Communicated with clientes through phone, email and in person to schedule appointments and answer inquiries.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Increased office productivity 70% by implementing numerous process improvements.
Software
Languages
English
Advanced (C1)
Timeline
ASISTENTE ADMNISTRATIVO
ALTAMIRA TERMINAL PORTUARIA
10.2023 - Current
PROGRAMADOR
ALTAMIRA TERMINAL PORTUARIA
09.2020 - 10.2022
RECEPCIONIST
ALTAMIRA TERMINAL PORTUARIA
09.2019 - 09.2020
INGENIERÍA INDUSTRIAL Y DE SISTEMAS -
UNIVERSIDAD AUTÓNOMA DE TAMAULIPAS
01.2015 - 08.2019
Full Accreditation Degree -
HARMON HALL TAMPICO
05.2013 - 05.2017
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