Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
TANGELIC ELLIS

TANGELIC ELLIS

Snellville,CHP

Summary

Professional with strong and diverse background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to community success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified English Teacher

Preply,
04.2023 - Current
  • Successfully taught 50+ students and approved their English proficiency online and in rural Oaxaca.
  • Ability to adjust teaching methods based on students' needs and responses.
  • Taught each class with efficiency through effective building and organization of lesson planning.
  • Found creative ways to optimize student learning with limited resources
  • Created inclusive classroom environment, fostering respect and mutual understanding among students of diverse backgrounds.
  • Learned Spanish to better communicate with students and parents and let students become more comfortable and open to learn.

Client Relations Associate (Seasonal)

TEKsystems (UGG and HOKA Sector)
10.2024 - 02.2025
  • Collaborated with different teams (logistics, IT support, and retail stores) to give the customers a smooth experience and efficiently solve their problem.
  • Extensive knowledge of all of UGG and HOKA products, promotions, and and policies.
  • Met and exceeded performance metrics including CSAT, KPIs, and average response handle time.
  • Maintained accurate records of customer interactions using CRM systems (Salesforce and Zendesk).
  • Responded to customer inquiries via phone, email, and chat.
  • Became efficient in Microsoft systems and OMS systems (Oracle)

English Teacher Volunteer

Self Employed
01.2023 - 10.2024
  • Organized extracurricular activities to reinforce language skills in a fun and engaging manner.
  • Found creative ways to teach and keep students engaged using limited resources.
  • Full immersion in Mexico and integrated in a different culture, language, and community.
  • Learned Spanish to better understand the students needs and make them more comfortable to open up and learn.

Sales Representative

Verizon Wireless
12.2020 - 10.2021


  • Delivered exceptional product knowledge to provide thorough information to customers about the services and products the company offers.
  • Collaborated with other coworkers to find the best strategies for increasing sales.
  • Developed and maintained strong customer relationships to enhance loyalty and retention.

Claims Adjuster

Progressive
09.2019 - 10.2020
  • Analyzed claims thoroughly to determine coverage and validity.
  • Reviewed policies to ensure compliance and accuracy.
  • Negotiated settlements to reach mutually beneficial agreements.

Hostess

Hula Girl Bar and Grill
06.2017 - 08.2018
  • Attention to details by managing guests special requests and executing guest preferences.
  • Time management through promptly seating guests at correct times and good rotation of tables.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Associate of Applied Science - Psychology

Virginia Commonwelath University
Richmond, Virginia

Certificate - Digital Marketing

Google Professional Certfication
07-2025

Bachelors - Psychology (BS)

Virginia Commonwealth University
Richmond, VA
06.2025

Certificate - 188-Hour TEFL Certification

TEFL.org
07-2023

Advanced Studies High School Diploma -

Wakefield High School
Arlington, VA
05.2018

Skills

  • Bilingual - English (native), Spanish(B2)
  • Project Coordination
  • Experience with CRM software, Microsoft software, and Zoom
  • Versed communication and writing skills
  • Adaptability
  • Problem-solving skills
  • Market research and analysis
  • Time management
  • Team/Community collaboration
  • Strategic thinking
  • Community service

Certification

  • Certified English Teacher, 188-hour TEFL certification, TEFL.org - July 2023
  • Google Professional Certificate, Digital Marketing and E-commerce, Google - expected to be completed by July 2025

Timeline

Client Relations Associate (Seasonal)

TEKsystems (UGG and HOKA Sector)
10.2024 - 02.2025

Certified English Teacher

Preply,
04.2023 - Current

English Teacher Volunteer

Self Employed
01.2023 - 10.2024

Sales Representative

Verizon Wireless
12.2020 - 10.2021

Claims Adjuster

Progressive
09.2019 - 10.2020

Hostess

Hula Girl Bar and Grill
06.2017 - 08.2018

Bachelors - Psychology (BS)

Virginia Commonwealth University

Associate of Applied Science - Psychology

Virginia Commonwelath University

Certificate - Digital Marketing

Google Professional Certfication

Certificate - 188-Hour TEFL Certification

TEFL.org

Advanced Studies High School Diploma -

Wakefield High School

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