Tania Quinones
El Paso, TX
Summary
Dynamic Criminal Justice student with a strong track record in enhancing customer satisfaction and streamlining operations. Expertise in conflict resolution and retail store operations, complemented by a proven ability to foster team unity and implement process improvements. Notable achievements include boosting staff performance through effective supervision and cross-cultural team leadership. Aiming to leverage skills in a professional setting to drive operational excellence.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Direct Tools Factory Outlet
El Paso, Texas
07.2024 - 10.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Crew Member
Carl's Jr
El Paso, Texas
11.2022 - 11.2023
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
Assistant Manager
Gorditas Tony's
El Paso, Texas
04.2021 - 12.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Arts - Criminal Justice
University of Texas At El Paso
El Paso, Texas05-2025
Skills
- Customer Relations
- Conflict resolution
- Retail store operations
- Process improvement strategies
- Staff supervision
- Cross-cultural design
- Language proficiency
Affiliations
Volunteer at Fighting Hunger Food Bank
- Oversaw organization around volunteers to deliver the right portions of the pantry.
- Helped loading and unloading new products if needed.
Volunteer at UTEP Promote Program
- Participate elaborating dynamic activities for student community to develop communication, teamwork, leadership and networking skills.
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Retail Sales Associate
Direct Tools Factory Outlet
07.2024 - 10.2024
Crew Member
Carl's Jr
11.2022 - 11.2023
Assistant Manager
Gorditas Tony's
04.2021 - 12.2022
Bachelor of Arts - Criminal Justice
University of Texas At El Paso
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