Tania Zavala Mendoza

• Delegation of tasks among staff members according to their functions and degree of responsibility.
• Identification and resolution of operational and management problems to optimize processes.
• Creating and maintaining a safe and healthy work environment for all employees.
• Active participation in making strategic decisions and defining long-term objectives.
• Implementation of standards, policies and work procedures within a framework of continuous improvement.
• Preparation and presentation of management and results reports to management
• Planning and assignment of tasks to the personnel in charge.
• Supervision of the work team to guarantee productivity and efficiency.
• Supervision of order, cleanliness and good condition of the facilities.
• Control of the correct use of materials and equipment for the development of tasks.
• Maintenance and improvement of the service offered to clients.
• Friendly customer service, guaranteeing their satisfaction
• Development and implementation of strategies to achieve the established objectives.
• Adjustment and optimization of operational processes.

• Friendly attention to clients, guaranteeing their satisfaction.

• Customer service and resolution of incidents to guarantee customer satisfaction.

• Planning and assignment of tasks to the personnel in charge.

• Supervision of the work team to guarantee productivity and efficiency.

• Scheduling staff schedules, shifts and workloads.

• Maintenance and improvement of the service offered to clients.

• Resolution of incidents and problems, and support to all areas.

• Control of the correct use of materials and equipment for the development of tasks.

• Analysis of information and preparation of quarterly report.

Design and application of strategies for process optimization

• Monitoring of tasks and projects assigned by management.

• Preparation and updating of reports, presentations and management documents.

• Attention and advice to clients and suppliers on behalf of management.

• Unit Sales

• Analysis of the competition and development of strategies to maintain competitive advantage.

• Evaluation of employee performance and establishment of improvement plans.

• Management and supervision of sales teams, including hiring and training of personnel.

• Development and implementation of regional sales strategies and business objectives.

• Establishment of short and long-term sales goals and objectives.

• Identification of business opportunities and expansion in the region.

• Monitoring and reporting sales results to general management.

• Conflict management and problem resolution between clients and employees.

• Design and execution of incentive programs for the sales team.

• Coordination of marketing and promotion activities in the region.

• Report to management on results and compliance with the business plan.

• After-sales customer monitoring, guaranteeing their satisfaction and loyalty.

• Holding periodic meetings with the sales staff in charge.

• Representation of the company and effective execution of the requested tasks and activities.

• • Coordination of sales personnel
• Creation and Execution of a commercial plan to increase the sales force
• Compilation of documents for the authorization of cash credits.
• Execution of strategies and business plans to meet objectives and goals.
• Organization and direction of meetings, presentations and corporate events.
• Regular communication with clients and resolution of incidents.
• Verification of compliance with company policies and procedures.
• Public Relations for possible future agreements
• Training and development of staff, promoting a positive and motivating work environment.
• Developed and maintained positive relationships with clients in assigned sales territories.

• Assistant Head of the Pension Department.
• Attention to the right-holder, follow-up of claims.
• Problem resolution
• Running payment calculations