Summary
Overview
Work History
Education
Skills
Timeline
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TANIA BERENICE HERREJON GUERRERO

ASSISTANT
San Francisco Del Rincon(GTO)

Summary

Dynamic and results-driven professional with a proven track record at TELETECH, excelling in customer service and relationship building. Skilled in complex problem-solving and cash handling, I enhanced customer satisfaction and loyalty through effective communication and empathetic support, consistently delivering positive experiences and resolving issues efficiently.

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Overview

15
15
years of professional experience

Work History

Sales Assistant

Ma Guadalupe Guerrero Hurtado
11.2013 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

TELETECH
06.2010 - 05.2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

M.D. - Veterinary Science

UNIVERSIDAD DE LASALLE BAJÍO
León, Guanajuato, Mexico
05.2001 -

Skills

Complex Problem-solving

Processing payments

Cash handling

Sales expertise

Customer needs assessment

Opening and closing procedures

Relationship building

Customer assistance

Customer service

Friendly and helpful

Multitasking

Active listening

Positive customer engagement

Excellent communication

Timeline

Sales Assistant

Ma Guadalupe Guerrero Hurtado
11.2013 - Current

Customer Service Representative

TELETECH
06.2010 - 05.2011

M.D. - Veterinary Science

UNIVERSIDAD DE LASALLE BAJÍO
05.2001 -

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